Few things are as frustrating as your JLab earbuds refusing to hold a charge.
If this is a problem you haven’t been able to remedy yet, you’ve come to the right place.
There are a couple of different reasons your JLab earbuds might not be charging. The charging cable may be no good, the connection might not be tight enough or dirty, or the charging case could be compromised.
Below we run through all of the steps you’ll want to follow to troubleshoot your JLab earbuds charging issues going forward.
Ready to jump right in?
Let’s do this!
Check Your Charging Cable
The most common problem people have when learning how to fix JLab earbuds not charging comes down to using the wrong charging cable.
This might surprise you, but manufacturers include a very specific cable with their earbuds for a real reason. This is the cable that works best with the internal batteries on your JBL earbuds. It delivers the right amount of “juice” to your earbuds without damaging them or wearing out the battery.
If you’re having trouble recharging your earbuds double-check the cable you’re using. If it’s not the OEM cable from JBL, you’ll want to swap it out ASAP.
Double Check the Connection
Another issue might be that your cable isn’t securely locked into your earbuds or your JBL charging case.
You really need a positive “snap” when you connect your cable to your earbuds/case, and you need just as much of a positive “snap” when connecting to your charging source. If your connection is weak or if it isn’t perfectly slotted into its connection point you might not be getting enough electricity to charge your headphones.
Check this connection after you checked the cable.
Clean the Connections
The odds are pretty good you’ve noticed just how dirty, grimy, and gunked up your charging cable gets after 3 to 6 months. These things never look brand-new after they’ve been used (and abused) day after day.
Luckily, cleaning the connections is really easy and can refresh your cable to better than brand-new status ASAP.
Get a little bit of rubbing alcohol on a Q-tip and gently scrub the connections. You don’t have to go crazy, and you don’t have to soak the ends of your cable in rubbing alcohol. You just need to use a bit of force to get up any of the dust, debris, and grime that could be causing a week connection.
Update the Earbuds
JBL does a good job of updating their earbuds firmware every now and again, fixing major problems, and adding new functionality.
However, if you have older firmware on your earbuds, you may not be taking advantage of battery-saving upgrades or updates that fix charging issues altogether.
Check every six months or so to see if JBL is offering a new driver update. You might be surprised at how brand-new your headphones feel after a quick software upgrade!
Clean the Charging Case
You might need to clean the connections there to get them to start recharging again.
The process is identical to cleaning out your charging cables (and cleaning out the connection on your earbuds, too).
Get a little bit of rubbing alcohol on a Q-tip and go to work on the connections. Rubbing alcohol is great because it evaporates so quickly. That way you don’t have to worry about anything shorting out – but you also get a fluid that will dissolve any gunk and grime, too.
Restart Your Earbuds
Sometimes figuring out how to fix JLab earbuds not charging is just to restart them!
The chances are pretty good you’ve had to restart your computer, your laptop, your tablet, your phone, or your router before just to get it to “behave”. The little ghosts in the machine of modern technology can cause all kinds of glitches, including in your JLab earbuds.
Power your earbuds down, restart and refresh them, and see if that fixes your charging problems. You might be surprised at how well this works even when nothing else seems to.
Sometimes, you may have to factory reset your JLab earbuds. This is a little more extreme, but it will set your earbuds back to factory settings and work out any kinks that might have been caused along the way.
You can update after you’ve resolved the recharging problem, of course.
Try a Wireless Charger (When Applicable)
Lastly, it might not be a bad idea to try a different form of charging altogether to see what your issue might be.
If your JLab earbuds allow for wireless charging it’s worth a shot. Get your hands on a quality (but inexpensive) wireless charging pad, drop your earbuds on top, and see if your charging issues disappear.
If everything is good to go you are off to the races!
If your JLab earbuds still are charging, though, it may be an actual problem with the batteries themselves (or the earbuds themselves). Reach out to JLab and see if you can have them replaced (or your purchase refunded).
The company has a rock-solid reputation for customer service. They’ll take care of you for sure!