Why Is My Wyze Doorbell Offline?


While a Wyze doorbell can help to keep your home secure, you won’t have access to many features if the doorbell is offline. If your doorbell is currently offline, or if it keeps disconnecting from your Wi-Fi, you’ll want to get to the bottom of the problem right away.

It’s likely that your Wyze doorbell is offline because of a faulty Wi-Fi connection or an issue with the Wyze app. Make sure your app is updated, then try power cycling your doorbell. If that doesn’t resolve the problem, you’ll need to do more troubleshooting to resolve the issue.

No matter what’s causing your doorbell to disconnect, there should be a solution. Read on to learn how you can keep your doorbell online. 

How Do I Update My Wyze App?

You can update your Wyze app by clicking the app’s icon on your mobile device or by searching for the app in the iOS or Google Play Store. If you don’t see the option to update your app, that means you’re using the newest version of the app.  

If you’re still having issues with your app, you can delete the app from your device and then download it again from the app store. You may need to re-sync your app with your doorbell in order to connect. 

How Do I Power Cycle a Wyze Doorbell?

If there’s an issue with your Wi-Fi connection, you may be able to resolve the issue by turning your device off and then turning it back on again. This will allow your doorbell to re-connect to your router and Wi-Fi signal, which will potentially improve your connection. 

To power cycle your doorbell, switch the doorbell to the off position for at least 10 seconds. After that time has passed, you can turn your doorbell back on. Give it a chance to reconnect to your Wi-Fi and see if that solves the issue. 

Why Is My Wyze Doorbell Still Offline?

If you’ve updated your app and power cycled your doorbell, and you’re still having issues with your connection, it’s possible that there’s a problem with your Wi-Fi. These issues can usually be resolved by power cycling your router. 

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How to Power Cycle Your Router

Press the power button on your router or unplug it from its power source. Wait for about 30 seconds before turning your router back on. 

Give your router a few minutes to power back on and reconnect to the internet. Once enough time has passed, check to see if your doorbell is connected to your Wi-Fi. If you’re still having connection issues, you can try contacting your Internet Service Provider or Wyze support.

How to Contact Wyze Support

Open the Wyze app and click to select your doorbell. Click on the Settings icon and select “Wyze Support.” Select “Submit a Log” to report the issue with your doorbell. 

You can also receive live support by calling (206) 339-9646 or by chatting with a live agent via Wyze’s Help Center. Live support is available from 4am to 8pm PT on weekdays and 8am to 4pm PT on weekends. 

How to Factory Reset Your Doorbell

If you haven’t been able to fix your doorbell, you may need to complete a factory reset of the device. You can return your doorbell to its factory settings by following these steps:

  • Press down on the doorbell and push it upwards to unmount the device
  • Hold the setup button on the back of the doorbell until its light turns yellow
  • Let go of the setup button and wait for the light to flash 
  • Remount your doorbell and complete the setup process 

Why Can’t I Connect to the Livestream for My Wyze Doorbell?

In some cases, you’ll receive an error code when you try to view the livestream footage for your doorbell camera, even if you’re not experiencing any other connectivity issues. Search for your error code below to find the best solution to your problem.

Error Code 12, 27, or 48

These error codes indicate that the servers are able to find your device, but are unable to stream footage. It typically occurs when too many devices are connected to the network. To solve this issue, switch to a different network or try disconnecting and reconnecting to your Wi-Fi. 

Error Code 19, 24, 33, 41, 42, or 60

These error codes appear when your device is unable to connect to the servers. Try deactivating the firewall settings on your network or power cycling your camera. 

Error Code 50

This error appears when there’s an issue with your Wi-Fi connection. Try disconnecting and reconnecting to your Wi-Fi network or connecting to a different network. You can also try turning off the Wi-Fi on your device and using your mobile data. 

Error Code 90

This error usually indicates that there’s an issue with a third-party accessory, such as a microSD card or a power cord and adapter. Try removing your microSD card and switch to using different accessories if possible. 

Error Code 20002, 20010, 20011, 20015, 20016, 20018, or 20027

These errors indicate an issue with your Wi-Fi connection. Try switching to mobile data or connecting to a different Wi-Fi network. If that doesn’t fix the problem, disconnect your device from your Wi-Fi and then reconnect. 

Why Isn’t My Wyze Chime Sounding?

If you don’t hear a chime sound when someone presses your doorbell, check to make sure the device is powered on and plugging into an outlet. If the device is on, it’s likely that the volume for your doorbell has been turned down. You can adjust the volume by completing these steps:

  • Open the Wyze app and select your doorbell
  • Click on Settings in the upper right corner
  • Select “Accessories” and “Your Chime”
  • Turn up the volume bar and test different chime sounds until you can hear your chime again

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