Headphones/EarbudsTurtle Beach

Why do My Turtle Beaches Stealth 600 Keep Cutting Out? 

When you buy a headset, you reasonably expect it to last you a fair bit of time, even if you did not spend that much money on it. And for most people, buying a reasonably priced headset will do them perfectly fine.

However, as unfortunate as it may be, even if you pay a fair chunk of change to get a headset, your headset may have trouble working properly. The Turtle Beach Stealth 600 headsets have their own set of issues, including problems with where they cut out. But why does this happen?

Why do My Turtle Beaches Stealth 600 Keep Cutting out?

Your headset’s battery is running low

This is the most common reason why your Turtle Beach Stealth 600 headset is unable to keep a consistent connection to the device it’s connected to. If the battery in the headset is running low, it can have this effect. Thankfully, the fix for this issue is fairly easy, only requiring that you plug the headset into a compatible device using the USB cord included with it. In order to get the headset to full capacity, it will take about 3-4 hours.

An important thing to understand about the kind of battery used with a Stealth 600 headset is that, over time, the battery loses its charging capacity. Granted, not very quickly, but by 1000 charges, you can expect it to have about 80 percent capacity.

There is a problem with the wireless signal

Because this headset is wireless, there has to be a method by which to connect it. Connecting two devices wirelessly is a convenient method of connection, but it is not without its issues. For example, if you are too far away from the device your Stealth 600 headset is connected to, you may find that the connection drops from time to time. In this case, you can easily solve the issue by moving closer to the device while wearing the Stealth 600 headset.

Another issue is that your headset may be experiencing interference that is causing your connection to be spotty. This can manifest in two ways. The first would be if, say, you were in another room while using the headset. Say, you have to go to the bathroom, but you are listening to a song. In this case, a wall, floor, or ceiling may cause your connection to grow weak. This is especially true if the wall, floor, or ceiling has copper piping (or other metals), which makes it more difficult for the connection to travel from the headset to your device.

Another issue you may find when using your headset wirelessly is that there are simply too many signals in the way. If your room has a lot of different signals traveling through it, it may cause your headset’s signal to struggle to reach its destination. In this case, try to rearrange your devices so that the signals do not crossover as much.

One of the ports may be blocked

If either of the headset cords you are trying to use are securely plugged in and are otherwise working, this may suggest that one of your ports has some kind of obstruction. This can range from dust and debris. You can use a variety of methods to clean it out, including canned air, a needle, or a toothpick.

Your headset needs to be restarted

Sometimes, there is not a simple fix for the problem besides restarting it and hoping it works properly after the restart has finished. To restart your headset, just hold down the power button until it turns off. Hold the power button again until it turns back on. To do a hard reset, you need to hold the Connect and Mode buttons for 20 seconds. After that, set the headset up again.

The console needs to be restarted

Much like the headset, you may need to restart your console to stop your Turtle Beach Stealth 600 headset from cutting out. This can be done either on the console or on the controller. On PC, for instance, you can select the Power options from the Start Menu, and select either Shut Down or Restart. On Xbox, meanwhile, you can either push and hold the Xbox button on the controller to bring up a menu. Either select Turn off console or Restart console.

The other option would be to push the power button on the console itself and wait until it powers off. However, if it does not power off, you may need to hold down the power button until it turns off. If that fails, unplug the console from the electrical outlet. In the former two power-off methods, give it 20 seconds before you power the Xbox console back on. With the latter, wait 20 seconds before plugging it back in, and then power it back on.

Disconnect other devices from your console

If you have multiple devices connected to your Xbox or PC, you may have to disconnect them in order for the headset to work properly. Power off the console, and then unplug all devices from it. Next, plug the Stealth 600 headset in and power the console on.

The headset needs a firmware update

The firmware may be out of date, causing quality issues with the headset. To update it, connect your headset to your computer via USB, and download the Turtle Beach Audio Hub. The hub will detect your headset and check for any firmware updates.

Adjust settings in the Control Panel menu

Now, this method is not an ideal one to take, but if all else fails, it may be able to address the issue. Open the Control Panel on the Start Menu of your PC, and then select Device Manager. Next, select Sound, video and game controllers, and disable your video card’s HDMI audio output. Once this is disabled, delete your Xbox Wireless Adapter from the network. This can be done in the Device Manager, where you delete it from the Network Adapters drop-down list. Make sure that you also delete the drivers associated with it as well.

Once this is all done, unplug the Xbox Wireless Adapter and then plug it back in. This should cause it to auto-install, and then you can connect your Stealth 600 headset. The major downside here, however, is that you may have to do these steps multiple times if you want to get it working. In the event of that happening, it may just be easier to get it repaired or replaced.

Can I connect my Turtle Beach Stealth 600 headset using Bluetooth?

While the Turtle Beach Stealth 600 headset is wireless, it does not actually use Bluetooth as its connectivity method. This functionality is, instead, a proprietary connection method that you plug into your device called the Xbox Wireless Adapter.

Does the Turtle Beach Stealth 600 headset only connect wirelessly?

The Turtle Beach Stealth 600 is primarily wireless, but it does come with a USB cord for charging and updating. However, the headset cannot work wired on its own, and requires the Xbox Wireless Adapter. You can still use it while plugged in via USB, mind you, but it will charge more slowly if you do. It is also possible, in theory, that your headset is charging at a slower rate than the battery is being drained.

Your headset charging too slowly may suggest that there is something wrong with the battery, as this is not normal behavior for the headset. Your headset may be charging more slowly due to a handshake issue. The cord may also be loose, causing the headset to only be charged intermittently.

Steven Carr

Steven is a certified IT professional and gaming enthusiast. He has been working in the tech industry for over 10 years, and specializes in all things Tech-related. When he's not geeking out over the latest hardware or software release, he can be found testing out the latest video game.

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