It can be very frustrating to be in the middle of a game with your friends and find that the microphone on your headset isn’t working. Suddenly finding yourself unable to communicate with your friends can take away what makes gaming online enjoyable.
The Stealth 600 Gen 2 microphone might not be working because it has a flip-to-mute feature that will mute the microphone when it is up towards the back of the headset. It is also possible that the headset is not pairing with the transmitter correctly so that the microphone is an input audio device.
Keep reading to learn different ways of troubleshooting a microphone problem on your headset, both on the headset itself and in the settings of your gaming console.
Why is the Stealth 600 Microphone Not Working?
In most cases, your microphone isn’t working because something isn’t up-to-date in the software. Most of the time, your headset’s firmware will automatically update when you plug it into your computer, but if it’s been a while since connecting your headset to a computer, then there’s a good chance the firmware is out of date.
However, there is also a chance that there is something off about the settings on your console or on a specific game that is causing your microphone to be on mute. In this case, you will need to go through the settings and check that the volume levels are high enough and that your headset is the audio output.
Charge and Update Your Headset
Ensure that your headset has a full charge so that it will work at its best, then plug the headset into your computer to check for updates.
To update your headset’s firmware:
- Download the Turtle Beach Audio Hub, which is available for Windows and Mac.
- Open the Audio Hub program.
- Plug your headset and transmitter into your computer. Audio Hub will automatically detect the devices and search for available updates. A dialogue box will open to prompt you to start the updates.
It should take about 5 minutes for the updating process to complete, and then you can try turning on your headset and testing the microphone.
Configure the Settings
You need to ensure that both the headset and the transmitter are paired with your console to use the microphone for chatting. You can always go through the pairing process again as a soft reset that might help if there is a pairing issue.
To pair your headset:
- Connect your transmitter to your console in an available USB port. The LED on the transmitter should blick twice to show it’s searching for the headset to pair with.
- Turn on your headset. Its LED should blink twice to show it’s searching for the transmitter to pair with.
- Wait 10 seconds, and the pairing process should be complete. You will know the pairing is complete when both LEDs turn solid.
If after 30 seconds the LEDs are still searching for a pairing, then bring the two devices closer together and try again.
Next, you will need to check if the settings are correct for your headset on your console. To check the settings:
- Open Settings on your console.
- Select Devices, then Audio Devices.
- Check if ‘Stealth 600 Gen 2” is set as the Default Input and Output devices. Doubt check that your microphone is working by selecting Adjust Microphone Level and seeing if any activity is coming from the microphone.
Check Your Game’s Settings
If you find that your microphone isn’t working for a specific game, you need to check the game’s settings to configure them for your headset. What settings you need to check will change depending on the game, but you should find something like “Voice Chat,” which you will want to enable.
If you are playing in a party, you will need to open the Party window and select Party Settings. From there, you should find something along the lines of “Prioritize Game” or “Prioritize Chat,” which should allow you to use your microphone as audio input.
If you’re still having an issue, then you should check the volume levels for that specific game, as it may be that the microphone is working, but the volume is too low for anyone to hear you.
Performing a quick power cycle can help clear out anything causing trouble and give your headset a chance to soft reset.
To power cycle:
- Press and hold the Power Button on the headset until the LED turns off.
- Turn off your console and unplug it from its power source.
- Leave both the headset and console off for at least a minute.
- Plug in the console and turn it on.
- Press and hold the Power Button on the headset until the LED turns on.
- Re-pair the headset and console to ensure the pairing is correct.
Reset Your Headset
If all else fails, you can do a hard reset of your headset to factory settings which can help clean out anything interfering with the headset working correctly.
To reset your headset:
- Turn on the headphones.
- Press and hold the Bluetooth and Mode buttons simultaneously for 20 seconds.
- The reset process will start when the headset powers off completely. Then you can turn the headset on and set it up for use.
You will need to pair your headset with the transmitter and your console again to use them. If you need steps for pairing your headset correctly, you can check the previous sections of this article. Ensure that your headset is the default audio device on your console.
Your Stealth 600 Gen 2 headset might have issues with the microphone working if the firmware is out of date or something in the settings for your console is not correct. Always be sure to check the Audio Devices settings when you connect a new headset to your console so you can set the right device as the default. When in doubt, reset your headset to fix the problem.