Why Does Your Turtle Beach Headset Keep Disconnecting?


Turtle Beach headsets are solidly made pieces of kit. However, there are times where things may not always work as they should. This is always going to be an issue with modern technology. Thankfully, most of these issues can easily be resolved.

On this page, not only are we going to tell you why your Turtle Beach headset may keep disconnecting from your device, but we are going to tell you exactly how you can deal with that problem once and for all. 

Why Does My Turtle Beach Headset Keep Disconnecting From Device?

In most cases resetting, your turtle beach headset will resolve the issue. If you’re connecting your headset to your device via the transmitter then the transmitter may simply need to be unplugged and replugged to your console to establish a good connection.

You may just need to unplug and re-plug your transmitter (If pairing with transmitter)

Like all wireless devices, your Turtle beach headset might have trouble establishing a connection to your USB receiver. Simply unplugging and replugging your device back into your console can fix this issue.

If this doesn’t solve the issue, then you’ll want to re-pair your device to your transmitter. To do this:

  • Turn off your Turtle Beach headset. and unplug your transmitter from your console.
  • Press and hold the Pairing Button on the Transmitter until your Transmitter’s Pairing LED begins to flash, then release.
  • Press and hold the Power Button on the Headset, your Headset’s Power LED will begin to flash for 5 seconds, then release.
  • After 10 seconds, your Headset and transmitter’s LED will remain solid, indicating that your Headset & transmitted have been successfully paired.

Take a look at Turtle Beach’s manual for more information pairing.

It may just need a reset

Sometimes your device just needs a reset to solve this issue; to do this, you will need to hold down both the Mode and Bluetooth buttons together for 10-20 seconds. Your device will turn off; simply power it back on and connect to your device.

Interference

Bluetooth can give pretty decent audio. However, it absolutely hates interference.

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If there is something metal or solid between the Turtle Beach headset and the device that you are looking to stream audio from, then chances are that this is going to be causing the problem.

Software

If your Turtle Beach headset software and the software of your device are not up to date, then this may end up causing a few issues between the two.

Now, admittedly, this is unlikely to be a problem that occurs all that often. It tends to only happen when a brand new device hits the market. However, it is always going to be worth checking if nothing else seems to be the problem. 

Compatibility

This is unlikely. However, some people have reported that their Bluetooth headsets are just not compatible with the device that they are using. In most cases, updating the software should help.

Range

Bluetooth range is incredibly limited.

If you are more than 9-feet away from where the audio is supposed to be coming from, then this is likely going to be the problem. In fact, if there are a lot of things that could potentially interfere with the signal, then the range could be even shorter than this! 

Faulty Turtle Beach Headset

As we said at the start, Turtle Beach headsets are incredibly well-built. However, as with most electronics, they will break eventually. If you have owned your headset for a few years (or you have damaged them in any other way!), then chances are that your headset is just broken.

In some cases, you may be able to make a warranty claim with Turtle Beach. However, this is only if you are within the terms of the warranty.

How Do I Stop My Wireless Turtle Beach Disconnecting From Device?

Let’s take you through, step-by-step, how you can stop your wireless Turtle Beach disconnecting:

Dealing With Interference and Distance

The first thing you will want to check is that you are close enough to the audio source. If you are more than a few feet away, then move closer.

You will also want to ensure that there is no interference. For example, if the audio source is in your pocket (e.g. your phone), then remove any metal objects from the same pocket. A good example here would be your keys.

Reset the Headset (and Re-pair)

This is something that should solve most issues.

Pull out the manual for your Turtle Beach headset and look at how you can reboot it. Normally, this will involve you holding down both the Mode and Bluetooth buttons together for 20-seconds, although it can differ between models.

Once it has been reset, you can re-pair the headset with your device. How you do this will be dependent on the device that you own (you will need to read the manual for your device to discover how to find Bluetooth devices!)

Update Software

If things are still disconnecting, then you can look for updates for your headset and the audio device.

Again, how you do this will be dependent on the product that you own. Consult the manual. 

You will need to download the Turtle Beach Audio Hub to your computer or mobile device to get firmware upgrades.

File a Warranty Claim

Still not working? Check whether you can pair another Bluetooth headset with the audio device. If that works without dropping, then you have a faulty Turtle Beach. You will need to file a warranty claim.

Steven Carr

Steven is a certified IT professional and gaming enthusiast. He has been working in the tech industry for over 10 years, and specializes in all things Tech-related. When he's not geeking out over the latest hardware or software release, he can be found testing out the latest video game.

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