The Stealth 700 headset has an adjustable microphone that will mute when the microphone is up towards the back of the headset. A high to low tone will play in the headset to signal the microphone is on mute, and a low to high tone will signal that the microphone is taking audio input. However, there may be an incident where your microphone is down, but it isn’t working.
In most cases, your microphone will suddenly stop working because your headset is not pairing correctly to your transmitter or an update for the headset’s firmware that you need to download. You will need to download the Turtle Beach Audio Hub to get updates. You will know if your devices are pairing correctly if the LED on your headset is solid blue.
Keep reading to learn how to properly pair your headset to your transmitter, what steps you will need to update the firmware, and how to correctly power cycle and reset your headset to help clear any issues you might have. This article lists the best solution to more drastic solutions, so be sure to go through the suggestions for the best results.
How to Update the Firmware
Your microphone might not be working because you need to update something in the firmware of your headset. The updating process is mostly automated, so there are only a few steps you will need to do on your end to get your firmware up-to-date.
To update your headset:
- Download the Turtle Beach Audio Hub for either Windows or Mac.
- Open the Audio Hub program.
- Plug your headset into your computer using the USB that came with it. Audio Hub will automatically detect your device and search for updates.
- Follow the prompts for any available updates and wait for the process to finish.
You can repeat the same steps to update your transmitter to ensure that you have the newest programs available.
How to Pair Your Headset and Transmitter
You may be having an issue with your microphone because it is not correctly paired with your transmitter. You can always check to see if the LED on the headset and transmitter are solid blue, indicating that they are pairing to each other. If the LEDs are not solid blue, they are still searching for another device to pair with.
If the LED on the transmitter is blue but blinks twice, it is not pairing with your headset, and if it’s red, it does not recognize the headset’s microphone.
To pair your headset and transmitter:
- Connect your transmitter to your console. The LED should blink twice to signal it is searching for the headset.
- Press and hold the “Power” button on the headset to turn it on. The LED should blink twice to signal it is searching for the transmitter.
- Wait for 10 seconds, and the LEDs should turn solid blue to indicate that the pairing was successful. If it takes longer, move the devices closer together and start the pairing process again.
Keep in mind that your microphone might work so far as it is playing through the headset but not working as audio input for the console until the pairing is complete.
How to Configure the Settings
If you have your headset up-to-date and you know that the pairing is correct, then there is probably something in the settings on your console or a specific game that is causing issues with your microphone.
To configure your console’s settings:
- Open Settings.
- Select “Devices,” then “Audio Devices.”
- Ensure that your Stealth 700 headset is the default audio input and output device.
- Check the “Adjust Microphone Level” section to test that your microphone is getting input.
If you find a specific game where you can’t get your microphone to work, you will need to go into the game’s settings. To configure your game’s settings:
- Start running the game and open Settings.
- Find the chat settings and enable them.
- Disable “Push-to-Talk” and any recording threshold settings.
Remember to check the volume for your microphone on both your console and your game to see if the problem is if the volume is too low as opposed to a problem with the microphone.
How to Power Cycle Your Headset
Power cycling your headset can be a great way of rebooting the setup processes, fixing some problems with enabling the microphone.
To power cycle your headset:
- Unplug the transmitter from your console.
- Press and hold the “Power” button on your headset to turn them off.
- Wait a few seconds with both devices off.
- Press and hold the “Power” button on your headset until they turn on.
- Plug your transmitter into your console.
- Re-pair the headset and transmitter. See the pairing steps above if you need help doing this correctly.
In most cases, the microphone isn’t working because something went wrong during the boot-up process. A quick power cycle should be enough to fix it.
How to Reset Your Headset
If you try all the things listed above and your microphone still isn’t working, then it’s time to reset your headset to factory settings. Resetting should clear out anything causing problems and allow you to start fresh.
To reset your headset:
- Press and hold the “Bluetooth” and “Mode” buttons simultaneously for 20 seconds.
- The headset will turn off then you can power on the headset again.
- Re-pair your headset to your transmitter and other devices.
If you can’t get your microphone to work correctly, even after resetting the headset, you should contact the Beach Turtle support team to request help.
If your Stealth 700 headset’s microphone isn’t working, chances are that you need to update the firmware. The firmware automatically updates when you plug the headset into your computer, so if you haven’t done so in a while, that should be what you try first. Otherwise, it would be best if you tried checking the settings of your console or your games to ensure your headset’s microphone is working.