How To Fix Disney Plus Sound Not Working (On FireStick, Roku, Sony TV, Chromecast, Apple TV, Projector, Android TV)


It has been nearly 2 years since Disney Plus launched, and it has become one of the most popular streaming services around the world. Although this streaming service has content for everyone, some issues may arise. One problem that some Disney Plus subscribers have run into is the sound not working. 

If you try to play a movie on Disney Plus and no sound plays, but the other apps on your devices play sound without any issue, it is most likely because the audio setting needs to be changed on your device. However, the solution to this issue all depends on which device you are streaming off of. 

This app handles audio options differently than other apps, which is why you’ll need to follow the instructions for the device you plan to use. Keep reading to find out what to do when there’s no sound on the Disney Plus app.  

How To Fix Disney Plus Sound Not Working On Firestick 

Amazon’s Firestick has become one of their most popular devices. That is mainly because it is such a strong streaming device. People can find almost every streaming app on the device, which is why many Amazon customers prefer to use it to stream Disney Plus. However, the only downfall is that people experience issues with Disney Plus that come out of nowhere. 

One of the issues that often arises is no sound. This can sometimes be resolved by simply restarting the Firestick device. The first thing you should do is test out the Disney Plus app on a different device to make sure that the app itself isn’t. If the sound works properly on a different device, follow these steps to restart the Firestick: 

  1. Open up the “Settings” menu. 
  1. Under this menu, find and select the “Device” option. 
  1. Click the “Restart” option. 
  1. Allow the Firestick to restart, this may take a few seconds. 
  1. Once the Firestick has restarted, open the Disney Plus app and test the sound. 

Sometimes when you use the Firestick for long periods of time, the background apps begin to cause issues, which is one of the reasons why the Disney Plus app may lose sound temporarily. If you believe this could be the source of your problem, it can be cleaned up by clearing the cache. 

  1. Start by pressing the “Home” button on the Firestick. 
  1. Open up the “Settings” menu and select the “Applications” option. 
  1. Find and select “Manage Installed Application” 
  1. Select “Disney Plus” from the list. 
  1. Select the “Clear Cache” option. 
  1. Once that has finished, restart the device before attempting to test the Disney Plus app again. 

If this doesn’t fix the problem, then you will need to turn off Dolby Digital Plus. Under the “Settings” option on your Firestick, look for “Display ; Sounds”. From here, you should select “Audio” and search for “Dolby Digital Output”. Once you open that, you can turn the Dolby Digital Plus off.  If this doesn’t resolve the issue, uninstall and reinstall the Disney Plus app.  

How To Fix Disney Plus Sound Not Working On Roku 

Roku is another popular device used for streaming. The thing about Roku is that all the apps are managed by the channel’s provider and not Roku. If an issue arises with Disney Plus’s sound, it’s most likely an issue with the app and not the Roku device. 

Disney Plus still has some kinks to work out with their streaming service, and as of now it doesn’t seem to be compatible with Dolby. This app works better when the audio is set to stereo. To change this, all you have to do is go into your Roku device’s settings and switch the audio to stereo. 

However, if this doesn’t work you may have to remove the app and reinstall it. 

  1. Open up the Roku home screen and find the Disney Plus app. 
  1. Press the “*” button on your Roku’s remote and choose the “Remove Channel” option. 
  1. Open up the “Settings” screen and select “System” then choose “System Restart” to restart the device. 
  1. Once the Roku restarts, you can add Disney Plus back. 

If you are still experiencing issues with the sound, you will need to contact Disney Plus support directly to report the issue.   

How To Fix Disney Plus Sound Not Working On A Sony TV 

Many people experience issues with Disney Plus sound not working on their Sony TV. This is because Sony TVs are set up with Dolby sound options and you will need to switch it to either LPCM or stereo audio. Since Disney Plus isn’t compatible with Dolby sound, you will need to follow these instructions: 

  1. Press the “Home” button on the TV remote.  
  1. Choose the “Settings” option. 
  1. Select “Preferences” from the menu. 
  1. Next, choose “Audio Description” to make the change. 
  1. From here you can select the preferred audio option. 

How To Fix Disney Plus Sound Not Working On Projector 

Most people who have projectors and have tried to stream Disney Plus on them have run into issues. Disney is a company that’s worth over $100 billion and they have a lot of security measures put in place to prevent people from pirating. Some of these may seem extreme to their customers, especially when it affects their casual viewing. 

Even though people pay for their subscription to watch the content on Disney Plus, Disney is still very worried about losing money and has limited what content can be cast on a projector. Many people notice the sound and picture not working when they try to use Disney Plus on their projector because of this issue.  

Disney believes that people will host large scale screenings if they were able to cast the content onto the projector. If you still want to be able to watch Disney Plus on your projector with full sound, you can get around this. Using a mobile device, download the content that you would like to watch and then connect the device to your projector to play the content with sound. 

How To Fix Disney Plus Sound Not Working On Apple TV 

Sometimes people with Apple TVs run into sound issues when they try to run Disney Plus, but luckily this is a very simple fix. First, start by making sure the Disney Plus app doesn’t need any updates. When you open the “Settings” on your Apple TV, select the “Apps” option. Turn on the “Automatically Update Apps” and wait for everything to update. 

You should also check the Disney Plus app on another device to make sure it’s not a problem with their server. If everything is working normally, then you will need to check your audio settings. If there is absolutely no sound when you try to play a movie on the app, then you will need to make sure your Apple TV’s audio settings aren’t set to Dolby. 

However, another sound issue that some Apple TV owners have ran into with Disney Plus is that there is background noise but when the people on TV speak, no sound comes out. This is likely happened because the TV’s audio is set to surround sound but there are no surround speakers connected to it.  

Whether you have no sound or just partial sound, changing the audio setting to stereo should resolve the issue. 

How To Fix Disney Plus Sound Not Working On Android TV 

If you’re experiencing issues with audio using Disney Plus on your Android TV but all other streaming apps are working normally, you’re not alone. The first thing you should do is a system update on your tv. Go to your TV settings and select “About” and then click on “Contact Us”. This will give you the information needed to get the software needed. 

Disney Plus isn’t compatible with certain audio systems, which is why it may give users audio issues while other apps like Netflix and Amazon Prime are working properly. If your Android TV has been updated but your are still experiencing no sound issues with Disney Plus then you will need to toggle your audio settings.  

Go to your Android TV’s settings and select “Audio”. If the surround sound is set to “Auto” you will need to change it to “Always”. This seems to fix the issue for both Android TVs and Android boxes as well. 

How To Fix Disney Plus Sound Not Working On Chromecast 

Many people use Chromecast devices to watch their favorite streaming apps. However, when it comes to Disney Plus, many subscribers run into no sound issues. A Chromecast device allows users to control their home entertainment through their mobile phone. However, there are two different types of Chromecasts, ones that stand alone and ones that are built into the TV.  

If the Chromecast that you are having no sound problems with is built into the TV the first thing you should do is make sure everything is up to date. To do this, you’ll need to have Google Home downloaded on your mobile phone. You will also need to make sure your tv and phone are connected to the same WIFI network as well.  

You should be able to detect the Chromecast from the Google Home app. Once you’re in this section, you should be able to see if you have the latest firmware installed. If you don’t have the latest software installed, check your TV for updates. You can use this same method to check if the firmware is updated on stand alone Chromecast devices as well.  

Do you still experience no sound issues with Disney Plus on your Chromecast after the firmware update? If this is still happening, you should unplug the Chromecast device. Wait for ten seconds, then plug it back in and turn the power on. It’s also a good idea to make sure the Disney Plus app has been updated as well.  

What Else You Need To Know About Disney Plus Sound Not Working 

Compared to other streaming services, many subscribers have noticed more glitches and issues with Disney Plus. One problem that many users run into is the sound freezing or cutting out in the middle of a movie or tv show. No matter which device you are using to stream Disney Plus, sometimes you may need to uninstall and reinstall the app when these issues arise persistently. 

If it only happens once in a while, it could be due to Disney Plus having an issue or glitch on their end. Pause what you’re watching and wait a few seconds to let the content revert back to where it was freezing. Sometimes you may have to exit the app and reload it.  

Since issues with sound are a common problem with the Disney Plus app, you may need to contact their support team if you have ongoing problems. While they have been operating for 2 years, they are still new in comparison to other streaming services and are still working through some of these issues. With persistent no sound problems, customer support will have a more specific solution. 

Final Thoughts: How To Fix Disney Plus Sound Not Working 

Disney Plus has a wide variety of amazing titles to choose from, which is why so many people across the world were excited about it’s launch. While they are still happy with the content, some of the glitches this app experiences can cause headaches for the subscribers. One of those problems is when the movie starts playing but no sound comes out.  

Since Disney Plus is able to be streamed on many different devices, the solution to no sound differs on which device you are using. One thing to keep in mind is that Disney Plus and Dolby sound don’t get along at all, so always make sure the audio settings are not on Dolby when you are streaming Disney Plus.  

One thing to always keep in mind is that Disney Plus may be having issues with its server. Before you go through any troubleshooting methods, always check to see if the sound is working on another device.  

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