Here is How to Setup Voicemail on Your Samsung Galaxy S20


If you are struggling to set up your voicemail on the Samsung Galaxy S20, you have come to the right place. We will take you through a step-by-step process to help you get the best experience with Samsung’s phone.

How to Setup Voicemail on the Galaxy S20:

There are two ways in which you can set up voicemail on your Galaxy S20.

We’ll start with the easier option.

Method 1: Setup Via Calling voicemail service

  • Tap the green phone icon
  • On the keypad, hit the #1
  • You are now in the voicemail setup

Once you access the main menu, you will receive prompts and need to decide how to use your voicemail. Options include PINS, greetings, and notifications. We will explain each of those options to you and why they are vital to successfully setting up your voicemail.

Creating Your Voicemail

On your device’s keypad, press and hold the number one, and a prompt menu starts asking you questions. Often the first question is about your preferred language. If you are in the United States, the choices will be English or Spanish. You will make your choice and then confirm it.

Creating a PIN

Now it is time to set up a voicemail PIN to stop other people from listening to your messages if you lose your phone or if it is stolen. The pin can be four to seven digits. Once it is entered, you will need to confirm that too.

Most phone companies suggest choosing a PIN that will be easy for you to remember but difficult for other people to guess. In other words, no series of consecutive numbers like 1, 2, 3, 4.

Create a Custom or Standard Greeting

Once your PIN is set, it is time to select the greeting you want to use. You have two options: a custom greeting or a standard greeting. The standard greeting plays an automated voice with your phone number when someone calls and gets your voicemail.

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Or you can decide to record your own greeting. You will follow that prompt by tapping the 1 key again. If you want to record a personal greeting, you will be told to start recording when you hear the tone and to push the pound button when you are done.

After you hit the pound key, you can listen to your recording to decide if you like it. You can rerecord the greeting by tapping on the star button or keep your recording by pushing down the pound key again.

At this point, your voicemail is officially set up. It is important to note that some prompts may differ based on your cell phone carrier.

Method 2: Setup via Voicemail Settings

The next method involves setting up your voicemail via voice settings.

Here’s how:

  • Go to your Phone app and select the three dots located in the upper right corner
  • Select settings from the drop-down menu
  • Select “Voicemail” from the list
  • Next, select “Voicemail Number.”
  • You Voicemail number will then be displayed. This will be used to set up your voicemail
  • Now dial your Voicemail number on your device
  • This will complete the voicemail setup process

You are now ready to start receiving voicemail. From here you’ll be able to customize your personal greetings.

Using Your Voicemail

Now that your voicemail is set up, you probably want to know how to use it. Here are some different options and tools for your new voicemail.

New Voicemail Notification

It’s easy to know you have a voicemail when you reject a call, but it is not as easy if you never heard the phone ring. There is an icon at the top of the screen that notifies you about a new voicemail. It almost looks like a tiny cassette tape. You will also see missed calls and voicemails in your notification tab.

You will only receive these notifications if you turn on voicemail notifications. To do this, go to the settings app and click on Messages, Calls, or Voicemail. That is where you will turn on voicemail notifications. 

Listen to Your Voicemail by Calling Yourself

Sometimes we touch our phones without realizing it. We accidentally delete an app or clear our notification tab. You can still check your voicemail without clicking on the notification tab.

In this case, you want to open your phone app and press the number 1 (just like in the initial setup). All you need to do is follow the prompts to hear your voicemails. After each message, you will have the option of saving or deleting it.

Visual Voicemail

Another option is to use visual voicemail. This can be beneficial if you are in a loud area or have trouble hearing. You can add several visual voicemail apps, but most major service providers pre-install a version on your phone. AT&TT-Mobile, and Verizon all have different menus and options for visual voicemail.

Other Options

Dialing 1 on your Samsung Galaxy S20 will always bring you back to the main voicemail menu. From there, you can change your password or PIN, change your greeting, and, depending on your carrier, possibly a few other options.

My Voicemail Still Is Not Working

In some situations, you may be doing everything correctly. It could actually be your carrier or phone. One option is to check if you have the latest version of your carrier’s voicemail app. If you do not, you will want to download the update and retest your voicemail. You can also call your phone service to see if there is a problem at their end.

Diverting Calls

There are other great tools on the Samsung Galaxy S20 for voicemail. You may hear people talk about diverting calls through the phone’s setting options. That is a different tool for a different article.

Why it is Important to Set Up Your Voicemail

If you do not set up your voicemail, no one can leave you a voice message. Callers will receive an error message alerting them that your mailbox is not set up. Nothing is worse than missing an important call and being unable to learn why the person called you.

Recapping How to Setup Your Voicemail on the Samsung Galaxy S20

Setting up your voicemail on the Samsung Galaxy S20 is about opening the phone tab, dialing the number one, and following a few prompts. Once you are in the main menu, you can play, delete, and save messages. You can also change your personal greeting to fit how you feel on any given day. You will also set your PIN and/or change it if needed.

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