How to Fix Turtle Beach Recon 200 not Working 


The Turtle Beach Recon 200 headset has a lot of great qualities, and has thus become a popular choice for gamers and non-gamers alike. However, no matter how good something is, there are also flaws that you may encounter. Multiple issues have been reported by users of the Turtle Beach Recon 200, such as audio not working correctly, a malfunctioning microphone, and more. But how do you fix these problems?

There are many things that may be causing your Turtle Beach Recon 200 to not work. Some of the most common are the headset being uncharged or off, the audio drivers needing to be updated. You may also be using the wrong setting if you are using it with a PlayStation or Xbox. If damaged, however, you may need it repaired or replaced.

But what other things may be causing these problems? And do you have to pay to have your headset repaired or replaced by the manufacturer?

How to Fix Turtle Beach Recon 200 not Working:

Make sure the headset is charged and powered on

The Turtle Beach Recon 200 has a rechargeable battery, meaning that it will run out eventually. The Turtle Beach Recon 200 headset lasts for 12 hours in between recharges, and is recharged via USB. This is said to help with gaming.

Check to see whether the cord is damaged

If the cord is damaged, this will prevent the headset from being able to charge, inevitably causing it to die. Check for any visible sign of damage in the cord, such as exposed wires. A good way to test this is to plug it into a different port. If it is still unable to charge, the cord is likely damaged in some way.

Check to see whether the charging port is damaged

If the cord is working in other ports, this may suggest that either the port you were using is damaged, or the device itself cannot produce a charge. If this is the case, it is a harder fix, as you would need to either have the device repaired or replaced.

Update your audio drivers

This is something that not everyone may realize, but devices like the Turtle Beach Recon 200 use audio drivers that help it run better, which need to be updated from time to time. If either the headphones or microphone is having problems, you can try to see if either device has updates for drivers available on your computer. To update your drivers, follow these steps:

  • Open Settings
  • Click on Update & Security
  • Click on Windows Update, and then click the Check for updates button
  • Click View optional updates, and then navigate to the View optional updates tab
  • Select all drivers you want to update, and then click the Download and install button

Configure the headset for use with PlayStation or Xbox

This headset has a toggle on it that can be switched between PlayStation and Xbox modes, as well as an Off option in the middle of these three. Depending on which you’re using, you’ll have to ensure that you have the right mode enabled.

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To configure the headset for PS4:

  • Plug the headset into the PS4 controller (the port located on the bottom of the controller)
  • Go to Settings > Sound > Audio Output > Audio Device
  • Select Controller Headset as your Output Device
  • From the Sound menu, select Volume > Headphones. From here, set the Volume Control (headphones) to Maximum
  • You can then adjust the microphone levels by, from the Sound menu, going Microphone > Adjust Mic Level > Microphone Level

If you are configuring for a PS5, however, do the following steps:

  • Plug the headset into the PS5 controller (which is similarly on the bottom)
  • Go to Settings > Sound > Audio Output > Audio Device
  • When prompted, select Headset Connected to Controller as your Output Device
  • Set Output to Headphones to All Audio
  • From the Sound menu, go Volume > Headphones. From here, set Volume Control (headphones) to Maximum
  • To adjust microphone levels, start from the Sound menu, and then go to Microphone > Adjust Mic Level > Microphone Level

If you’re trying to set it up with an Xbox console, the good news is that the following steps apply to both the Xbox One and Xbox Series lines of consoles.

  • Plug the headset into the Xbox controller (located at the bottom)
  • Press the Xbox button while on the Home screen
  • Scroll until you find the buttons found on the bottom of the left sidebar, and then select the Audio & Music icon (represented by a speaker)
  • Headphone Volume > Maximum
  • Headset Chat Mixer > Middle Setting
  • Mic Monitor > Minimum

If you are using it on a PC:

  • Right-click on the speaker in the taskbar located at the bottom-right usually, and then select Open Sound Settings
  • Make sure that both the input and output are set to the Turtle Beach Recon 200

For a Mac:

  • Click the Apple icon located at the top of the screen, and then select System Preferences > Sound
  • Make sure that both the input and output are set to the Turtle Beach Recon 200

Make sure the volume is up on the headset

The Turtle Beach Recon 200 headset has a volume control on the cord. If the volume is quiet or completely off, turn the volume of the headset up using this mechanism. You can also turn up the volume on your computer or television if the volume on those devices is low or off.

Check to see if the mic is muted

If the microphone on the Turtle Beach Recon 200 is not flipped all the way forward, it will be muted. Once the microphone has been unmuted, you can control the volume of your voice using a toggle located on the headset.

Check to see if your microphone is disabled

It is possible that your microphone is disabled on your Windows PC. To see if this is the case, hold down the Windows key and the R key at the same time before releasing them. This will bring up the Run dialog, where you have to type check into the text box and press Enter. This will bring you to the Control Panel, where you can then navigate to the Sound menu. Select the Recording tab, and then right click on the device list to enable Show Disabled Devices. If the microphone is disabled, right click the Headset Microphone and select Enable. You can also set it as your default device and increase the volume of the microphone in this section.

Make sure the cord is plugged into both ends of the headset

This is a simple fix. If the cord is unplugged and the battery is depleted, or if it is plugged in and is not charging, plug it in at both ends to make sure the cord is secure.

Check to see if the audio is spotty or only coming in through one end

Sometimes, your headset may produce audio, but audio that is lower quality than normal. This could be because the audio sounds bad, or the audio only comes in through one side of the headset. Test the headset on different devices to see if the problem persists, which can tell you whether the low-quality audio is a headset issue or a device issue.

Microphone sounds bad

If the microphone sounds bad, there are multiple reasons why this may be the case. The first reason could be that the microphone is damaged in some way, and thus needs to be repaired. The other reason could also be that you have a poor Internet connection, causing people to not understand you clearly. Check your Internet connection to see if the connection is spotty, which you can do by testing the Internet capabilities of other devices. The poor connection could also be due to the proximity of the device to your Wi-Fi router.

If the Wi-Fi router is experiencing issues, one way you can fix it is by unplugging the router for 15 seconds, and then plugging it back in. This may or may not resolve the issue. This could also help with low-quality audio, such as if you are voice chatting and your friends sound unclear.

Get it repaired or replaced

If you still cannot get the Turtle Beach Recon 200 to work after all these steps, the next best idea may be to get it repaired or replaced. This process will be easier or harder depending on whether your headset is still under warranty or not. There are two types of warranties that may come with a Turtle Beach Recon 200 headset. The first is for a new one that lasts for a whole year, and the second is for if you buy a refurbished headset from the manufacturer, which lasts for 90 days. In both cases, the warranty period begins at the moment you purchase the item, and only has limited application.

While the headset is under warranty, the only kind of damage that will be covered is damage incurred as a result of a defect rather than damage you or someone else using the headset caused. This included any aspect of the headset, including the cord, microphone, earpieces, etc. The only way you would be entitled to more than that is if you got an extended warranty that covers accidental damage. It may also cost additional money, however, but could also extend the length of the coverage.

Before you take this step, you may want to get in contact with a customer service representative who can help you troubleshoot your specific issues.

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