With the recent launch of the PlayStation 5, it was only a matter of time when people would start experiencing issues with it. One of the most frequent and most prominent issues has to do with the Internet connection. If your PS5 keeps disconnecting from WiFi, you are not alone!
If your PS5 keeps disconnecting, this can be due to slow WiFi, no Internet connection, weak WiFi signal, 5 GHz issues, or even PSN being offline just to name a few.
So, here are some methods that you can use to stop your PlayStation 5 from disconnecting from your WIFI. Some of these methods are worth doing even if you do not experience any issues because they will result in better, faster, and more stable downloads and online gaming sessions.
Why PS5 Keeps Disconnecting from Wi-Fi and How to Fix the Issue :
PSN Is Down
The first and easiest step that you can do is to check whether PSN is even online. Sometimes, the Playstation Network goes offline for maintenance or because of an outage. If you are experiencing the issue only temporarily, then this is a likely reason.
Just go to the official Playstation website and find the Network Service Status page. You choose your region and it will tell you whether account management, gaming and social, and the Playstation store work. If they are offline, just wait a few hours or a day and it should start working again without any problems.
No Internet Connection
Just like the PSN can be offline, so can your ISP’s network. Occasionally, outages and maintenance happen in your street, so you won’t have any Internet connection at that moment.
You can run a network test on your Playstation 5 or phone to check if you have Internet access. If you notice that there is no WiFi on your phone either, it’s either a temporary issue or it has something to do with your router.
Slow WiFi/Signal Issues
This one is not that hard to diagnose. If your Playstation 5 is connected to your WiFi, but it does not work or is very slow, it will often drop the connection and you will be disconnected. You can run a speed test on your Playstation 5 to check your latency, download, and upload speed to diagnose this problem.
The first thing to do here is to move the Playstation 5 and router closer together. This will ensure that your signal is stronger. Moreover, if you have walls, glass, metal, wood, and other similar objects and materials between your Playstation 5 and your router, you will suffer from poor network connectivity.
There could also be some signal interference going on with other devices such as your microwave, baby monitor, Bluetooth device, electric heater, and so on. Try to isolate your Playstation 5 and router to get the best signal.
And if you live in a large household with many people and smart devices and gadgets, then perhaps the Internet connection provided by your ISP is not enough. Consider upgrading your plan to get more bandwidth.
Do a Power Cycle
If you can’t determine the issue, then maybe it can be fixed by a simple power cycle. The good old “turn it off and on again” is actually a great way to fix many unusual problems with electronic devices.
To power cycle your router, you have to do the following:
- Unplug the power
- Hold down the power/reset button for 10-15 seconds
- Plug the power back in
Repeat this process following the same steps with the Playstation 5 as well. Holding the power button does something very important – it rids the device of all leftover electricity in the system once you have unplugged it.
Change DNS Settings
You should actually change your DNS settings regardless of WiFi issues. You can pick a DNS server that you trust and you will have a more secure and faster Internet connection. For example, Cloudflare’s 220.127.116.11 is probably much faster than the default DNS server.
And if your ISP uses a specific DNS that is not very good or popular, then that can be a problem and the reason behind your WiFi connectivity issues.
Changing your DNS settings is actually pretty easy. Here is what you have to do:
- Go to Settings on your Playstation 5
- Go to Network – Settings – Set Up Internet Connection
- Choose Set up Manually
- Select Use WiFi
- Select DNS
- Change the primary and secondary DNS to something else. You can use Cloudflare’s 18.104.22.168 or Google’s 22.214.171.124. Bear in mind that the secondary DNS server is different from the primary one
Disable 5 GHz or 2.4 GHz
If you are using 5 GHz WiFi on your router and PS5, then that could be a problem too. For some reason, the Playstation 5 has problems switching from one WiFi band to another. So, you can try going from 5 GHz to 2.4 GHz or vice versa.
Again, this is pretty straightforward and easy to do. Here is how:
- Go to Settings
- Go to Network - Settings - Set Up Internet Connection
- Choose your WiFi network
- Press the Options button on your controller
- Select WiFi Frequency Bands and then choose either 5 GHz or 2.4 GHz
- Restart your console
The issue is more common if you are using 5 GHz rather than 2.4 GHz, but bear in mind that 5 GHz is much faster. However, the shorter wavelength of 5 GHz means that the router must be closer to the Playstation 5, though.
The Playstation 5 is an amazing new video game console, but it has some issues with WiFi connectivity. If your household does not have a good Internet connection in the first place or your WiFi router is very old, then that is the root of the problem. But if your WiFi works well on all other devices, then some of the fixes related to the Playstation 5 could help you.