How to Connect Sony WH-1000XM3 & WH-1000XM4 Headphones to iPhone


So, you’ve unboxed your Sony WH-1000XM4 or WH-1000XM4 headphones, and you’re eagerly awaiting all the awesomeness that noise-canceling technology has to offer, but what’s the next step?

Register your headphones with your iPhone by enabling WIFI and location on your iPhone. Then download the Sony Headphones Connect App from the App Store. Press and hold the power button on your headset until the LED starts blinking. Open the Connect App and follow the prompts to connect.

Well, that’s how it’s supposed to work, but most of the time, it doesn’t.

Now you’re here and want to know what to do with all the error messages. Even worse, the app usually leaves you more frustrated than anything else because of the condescending messages that appear thick and fast on your screen.

You’re in luck though, because we’ve researched the problems, found the manuals, and watched countless videos to bring you the answers to getting your Bluetooth headphones paired up and working smoothly.

To connect your Sony WH-1000XM4 and HW-1000XM3 headphones to your iPhone should be pretty easy if you use the app, but there are a few insider tips that will make the process a doddle.

First off, you need to make your headset discoverable.

How Do I Make My Sony WH 1000XM4 or WH 1000XM3 Discoverable?

I’ll assume that you have the Sony Connect App downloaded from the app store. If not, follow the instructions above so that we’re on the same page.

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To set your headphones to pairing mode, you need to press and hold the power button for between 5 and 10 seconds until the LED starts blinking. The LED will either blink rapidly as a blue light or an alternating blue and red light. Just keep your finger on the power button until you are sure you’ve entered pairing mode. You may also hear a faint tone to confirm that paring mode is active.

Now that your headset is discoverable, you can move on to connecting via the Sony Headphone Connect App.

  1. Tap the Headphone Connect App icon and wait for a message to appear on your iPhone screen telling you that the headphones need to connect via Bluetooth.
  2. Click OK and then select your country.
  3. Accept the terms and conditions and click ‘Allow’ to discover your headphones via Bluetooth.
  4. Click ‘Next’ to see a list of Bluetooth devices (this may take a few seconds).
  5. Select your headphones from the list of accessories.
  6. The next few screens allow you to make various selections depending on what you want to do with your headphones. You can either do the setup immediately or make changes later.
  7. The ‘setup is complete’ screen will come up to confirm that your headphones are ready to use.
  8. If your iPhone does not detect your headphones, then you most likely have not switched to pairing mode on your headphones. Go back to the section above for making your headphones discoverable.

If you find that you’ve connected your headphones but are still not able to hear anything, you may want to read on to find out how we solve this common problem.

Sony Headphones Connected But No Sound?

If you are still not hearing any sound from your headphones after successfully pairing them and receiving confirmation from your iPhone, then you may need to go into your media settings to fix the problem.

  1. Keep your headphones connected.
  2. In the settings tab, click Bluetooth.
  3. Select your Sony WH1000XM3 or WH1000XM4 headphones from the list available.
  4. Make sure that your Media Audio is turned on.

Despite going through all the steps above, you may still struggle with pairing your headset.

Why Are My Headphones Still Not Connecting With My iPhone?

Bluetooth is designed to work seamlessly with most smart devices.

However, you may have an old version of Bluetooth software that requires updating.

Based on the reports we’ve seen, updating your software fixes a large number of intractable problems.

Soft Reset

While being told to switch your devices on and off is an old, much over-used piece of advice, it does sometimes work. So, try it before going through a whole host of other steps. You may just be able to sort out the problem very easily.

Delete Bluetooth Devices

You may have a conflict with an older device.

Delete any devices that you are no longer using, as well as the current Sony WH1000XM3 and WH1000XM4 devices on your iPhone, and then re-install your headphones.

After rebooting, you’ll find that this fixes several connection-related issues successfully.

Charge Your Headphones

A large number of people report that a low charge in their headphone battery or their iPhone results in problems connecting to their headphones or they experience no sound from their headphones.

Recharge the headset fully and your iPhone before trying to connect.

Interference

There are several devices, such as routers, printers, USB ports, hard drives, and other cell phones that may interfere with your wireless Sony headphones.

With the ever-increasing number of devices around the home and office that make use of Bluetooth connectivity, it can sometimes be difficult to pinpoint exactly which device may be affecting your headphones.

If you have tried all the advice above and are still having a problem connecting your Sony headphones, then try removing as many possible devices from the immediate vicinity and try to use your headphones again.

I hope that the advice we offer in this article helps you to enjoy uninterrupted sound from your Sony WH1000XM$ or WH1000XM4 headphones.

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