Nintendo eShop Card Scratched Too Hard? Here’s what to do

Accidents happen, and if you’ve unintentionally scratched your Nintendo eShop card too hard, making the download code unreadable, don’t worry.

There are steps you can take to resolve this issue and still redeem your card. This article will guide you through the process of recovering a damaged Nintendo eShop card. Let’s get right into it.

1. Assess the Damage

First, check if you can still read any part of the download code. If only a few characters are unreadable, you can try to guess the missing characters through trial and error. However, be careful not to exceed the maximum number of attempts, as this may cause the code to become temporarily locked.

2. Contact Nintendo Customer Support

If the download code is entirely unreadable, you’ll need to contact Nintendo Customer Support for assistance. According to Nintendo’s official support page, you should provide the following information when contacting them:

  • The damaged download code (if any part of it is still readable)
  • The 16-digit serial number found on the back of the eShop card
  • A clear photo of the front and back of the card
  • A photo of the receipt or proof of purchase

3. Provide the Necessary Information

It’s essential to provide accurate and complete information when reaching out to Nintendo Customer Support. The more information you provide, the easier it will be for them to verify your card and assist you in redeeming the eShop funds.

4. Be Patient

Once you’ve provided the necessary information, you may need to wait for a response from Nintendo. Some Reddit users reported receiving a new code within a few days, while others mentioned waiting for up to a week. Remember, customer support representatives are there to help you, so being patient and understanding can go a long way.

5. Follow the Instructions

When Nintendo Customer Support responds to your request, they will likely provide you with a new download code or specific instructions on how to redeem your eShop funds. Be sure to follow these instructions carefully to avoid any further issues.

Final Thoughts

Scratching your Nintendo eShop card too hard can be a frustrating experience, but don’t panic. By following the steps outlined in this article and reaching out to Nintendo Customer Support, you can still redeem your eShop funds and enjoy your favorite games. Remember to be patient, provide accurate information, and follow the instructions provided by Nintendo to ensure a smooth resolution to this issue.

Jenna I.

Jenna is a highly-regarded video game authority based in Toronto, Canada. Her background in Computer Science and experience in game testing have cemented her reputation for creating insightful console guides and comprehensive game reviews. Known for her clear, humorous, and deeply insightful work, Jenna's contributions can be found across a range of digital platforms, including prominent gaming websites.

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