In order to have an enjoyable listening experience, both earbuds need to work together. If only one works or they do not work at the same time, your entire listening experience can be ruined.
To learn more about why one Galaxy Bud is not working and how to fix the issue, scroll down.
How To Fix Galaxy Buds When Only One Side Works
The first thing you need to know about one earbud not working is a common issue among true wireless earbuds in general and is not exclusive to the galaxy buds.
There are typically three primary causes to the issue, the first and most common one is a pairing/connection issue, the second is a battery/charging issue, and the third comes down to a hardware issue, and comes down to either damage or obstruction.
Either way, in most cases, this should be easy to resolve with a few troubleshooting steps. So let’s begin.
Reset Your Galaxy Buds
Before resetting your Galaxy Buds, the first thing you’ll want to do is navigate to your device’s Bluetooth list and “Forget” your Galaxy buds from your device. Then you’ll want to turn off Bluetooth. This will ensure that the reset process goes smoothly.
The easiest way to reset your Galaxy Buds is to visit the Samsung Wearable app and go to the “About earbuds” page. Click on the reset button. This should reset the Buds automatically.
You can try to manually reset your Galaxy Buds as well. Here are the steps to manually reset your Galaxy Buds:
- Check your phone to ensure that one of the earbuds is paired.
- With both earbuds still in the case, gently press on the back of the afflicted Bud.
- The light located in between the two earbuds should begin to flash. Continue holding the button down until the light starts flashing red.
- Remove your finger once the middle light turns red.
- Close the case and leave it closed for 10 seconds.
- Reconnect the Buds.
If you are still having trouble with your Galaxy Buds not pairing with one another, remove both earbuds from the case, and place them inside your ears. Press on the back of both of the Galaxy Buds until a noise chimes. At this point, you should be able to pair your Buds to your smart device again.
We recommend installing the newest update for your Galaxy Buds if you have not already at this point. That way, you can prevent further issues and ensure that your Galaxy Buds are working in optimal condition.
Reconnecting Your Galaxy Buds After Factory Reset
If you remember trying to connect your Galaxy Buds to your phone the first time, you likely don’t want to have to go through that hassle again. Luckily, reconnecting your Galaxy Buds to your phone after a factory reset is much easier than the first time.
Because the Galaxy Buds are already accounted for on the Samsung Wearable app, all you need to do is reconnect the Buds using your phone’s settings page.
- Visit your settings app.
- Go to the Bluetooth tab.
- While the Galaxy Buds are in pairing mode, allow the phone to find your Buds.
- Select your Galaxy Buds whenever they show up on the device listing.
- Allow your phone access to your Galaxy Buds and vice versa.
Once you reconnect your Galaxy Buds, both earbuds should be working together so that you can listen to your music as before.
Check if Your Earbuds Are Charging While in The Charging Case
To establish a successful connection, both earbuds will need to rest properly on the case’s charging pins. At times you may notice your earbuds not charging either due to debris stuck inside of the case or the earbud’s ear tips being incorrectly placed, thus preventing one of the earbuds from charging.
To check if both earbuds are properly resting on the charging pins, open the case, place both earbuds in the case and look at the Earbud’s LED. A solid red LED indicates that the earbud is charging, whereas a red light, followed by a green LED, indicates that the device isn’t properly resting on the case. ( a solid green light indicates that the earbud is fully charged). If this is the case, you’ll want to reposition your earbuds until the LED remains solid red.
Next, you’ll want to keep the case’s lid open while the earbuds charge for around 30 minutes to an hour. You can monitor your earbud’s battery via the app.
Clean Your Galaxy Bud’s Speakers
If you ensure that this is not a pairing/battery issue by following the steps above. The next step is to check your speakers, remove the earbud tips and simply blow into the earbud’s speakers in order to remove dust/debris.
Update Your Galaxy Buds
The next thing you should do after checking your charging case and phone’s Bluetooth page is to visit the Samsung Wearable app. If your earbuds are in desperate need of an update, update them now. Sometimes, this will rectify the issue, but not always. Here are the steps for updating your Galaxy Buds:
- Go to the Samsung Wearable app.
- Select the “About earbuds” page.
- Select “Update earbuds software.”
- Download and install the software update.
Even if the update fixes the issue, we still recommend resetting your Galaxy Buds to ensure everything works as it should.
The earbud’s internal battery is either detached or needs to be replaced
If you’ve tried everything detailed above, then the issue may be due to a disconnected or failed battery. You may need professional help for this step in order to replace or reposition the battery. But for the most part, this is what it involves. Disassembling the earbud with the issue, removing the battery, checking if it is disassembled, and pressing on it until the battery is intact. Again do not try this if you don’t have the technical expertise.
Final Thoughts
It can be hard to pinpoint exactly why one of your Galaxy Buds is not working. It could be something as simple as a bit of debris blocking the charging port inside the charging case. It could also be because of a software issue or a connectivity issue.
If you’re finding that it’s impossible to get both earbuds to work, we recommend resetting both. Resetting your Galaxy Buds doesn’t take that long, but it does help them to get back in working order. Don’t forget to update your Galaxy Buds either. You can do this before or after the initial factory reset.
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