Experiencing issues with your PS4 controller can be frustrating, especially when it refuses to turn off. This problem not only drains the controller’s battery but also disrupts the overall gaming experience.
Though it may seem like a daunting task at first, understanding the possible causes and troubleshooting the controller is essential for resolving the issue and preventing it from happening again in the future.
So, without further ado, let’s delve into the process and get your PS4 controller back on track.
Troubleshooting PS4 Controller
Hard Shutdown
First, try using the PlayStation button, located in the center of the controller. By holding this button down for about 10-15 seconds, you can manually initiate a shutdown of the controller.
When you hold down the button, initially, the quick menu will appear on your screen, but don’t let go of the button just yet. Continue to hold it down past the quick menu prompt until your controller powers off. This process forces a manual shutdown, overriding the controller’s refusal to power off under normal circumstances.
Once the controller is successfully powered off, restarting it is as easy as pressing the PlayStation button again.
Resetting the Controller
To reset a PS4 controller that won’t turn off, locate the small reset button on the back of the controller near the L2 button. Turn off and unplug your PS4 console, then use a paperclip or similar object to press and hold the button for 5 seconds.
After resetting, the controller will have to be synced again with your PS4. To do this, simply connect the controller back to the PS4 using a USB cable and turn on the controller. If the PS4 was already on, the controller should sync automatically. If the PS4 was off, turn it on and the controller’s light should change to an orange glow, indicating that it’s charging and syncing.
Using the Controller’s Power Off Function
- Hold the “PlayStation” button on the controller for a few seconds until you see the Quick Menu.
- Scroll down and select “Sound/Devices.”
- Select “Turn Off Device.”
- Choose your controller from the list of devices to turn it off.
Check for Updates
Make sure your PS4 console and controller are up to date with the latest system software and firmware, as outdated software can cause issues. To update the PS4:
- Go to Settings
- System Software Update and install any available updates.
- To update the controller firmware, connect the controller via USB, then go to Settings > Devices > Controllers > Update Firmware.
Charge the Controller
Ensure that the controller is properly charged. Connect the controller to your console using the included USB cable and allow it to charge for a while. If the controller still won’t turn off, try using a different charging cable or connecting it to another USB port.
Contacting Customer Support
When alternative solutions don’t resolve the issue and your PS4 controller still won’t turn off, it’s time to reach out to customer support for assistance. They can provide guidance on troubleshooting or recommend repair services if necessary.
- Contact PlayStation support: Use the contact options provided to reach out for help.
- Prepare information: Have your PS4 console and controller’s serial numbers ready when contacting customer support. It’s also helpful to provide a clear description of the problem and any steps you’ve already tried to fix the issue.
Preventive Measures
Taking preventive measures can help avoid situations where your PS4 controller refuses to turn off. By regularly maintaining the controller and being aware of potential issues, you can ensure a seamless gaming experience.
First, ensure the controller’s firmware is up-to-date, as newer updates often include bug fixes that can resolve common issues. You can update your PS4 controller by connecting it to your system and navigating to the Settings menu.
Next, it’s advisable to perform periodic resets of your controller. To reset your controller, turn off and unplug your PS4 system, then locate the small reset button on the back of the controller, near the L2 button. Press and hold the reset button for a few seconds using a paperclip or similar object. This process may clear any bugs that could cause the controller not to turn off.
Additionally, keep the controller free from dust and debris. Regularly clean the controller with a soft, dry cloth, being careful not to allow moisture into the openings and crevices. This simple preventive maintenance can keep your PS4 controller in the best working condition.
Monitoring the battery life of your controller is essential as well. By being aware of its battery levels, you can ensure it’s adequately charged, preventing any unexpected issues. To check the battery levels, press the PS button and view the battery icon on the Quick Menu.
Lastly, handle your PS4 controller with care, avoiding accidental drops and impacts. Treat the controller gently and store it in a safe location when not in use. Proper handling can prolong the life of the controller and prevent issues that may arise from accidental damage.
Following these preventive measures can help you avoid the troubles of a PS4 controller that won’t turn off, allowing you to focus on an enjoyable gaming experience.
