PS4 Controller PS Button Not Working: Quick Troubleshooting Guide

The PS button is a crucial component that enables players to access the main menu and switch between applications. However, there are instances when the PS button on the controller may stop working, causing disruptions in gameplay and leaving gamers frustrated.

This article aims to provide insights into the common causes of PS button malfunction, and the troubleshooting techniques that can be employed to resolve this issue.

Identifying PS Button Issues

There could be several reasons why the PS button on your PS4 controller isn’t working. Here’s a list:

1. Software Glitch: Sometimes, the PlayStation 4 firmware or game software may experience glitches, causing the PS button or other controller functions to stop working temporarily. Restarting the PS4 often resolves this issue.
2. Low Battery: If your controller’s battery is low or nearly empty, it might affect its performance. Try charging the controller to see if that fixes the problem.
3. Dirty Button: Dust, dirt, or other debris can sometimes get lodged under the PS button, preventing it from functioning properly. Cleaning the controller can help.
4. Hardware Fault: If the button itself is damaged or broken, it may not respond when pressed. This could be due to wear and tear or a manufacturing defect.
5. Interference: Other wireless devices or electronics in the vicinity can cause interference with the Bluetooth signal between the PS4 and the controller, which could disrupt the button’s functionality.
6. Outdated Firmware: If the firmware on your controller is outdated, it might not function properly. Updating the controller’s firmware could resolve the issue.
7. Faulty Bluetooth Connection: If the Bluetooth connection between your PS4 and the controller is weak or interrupted, the controller may not function correctly.
8. Unsuccessful Pairing: If the controller hasn’t been correctly paired to the PS4, the PS button may not work.
9. Liquid Damage: If liquid has spilled on the controller, it could damage the circuits and affect the button’s functionality.
10. Controller Overheating: If the controller gets too hot, it might start malfunctioning. Allowing the controller to cool down might help.

How to Fix PS4 Controller PS Button Not Working

Power Cycling

1. Power off the PS4: To begin the process, first identify the power button on your PS4. It is the top button near the light bar. Press and hold this button. You’ll hear an initial beep, then a second beep about 10 seconds later. This process completely turns off your PS4.
2. Confirm Shutdown: Check the light bar on your PS4. Once your PS4 light bar has no lights emitting from it, this means the console has shut down completely. There shouldn’t be any orange light or any light indicating it’s in rest mode. It needs to be completely off.
3. Unplug PS4: Turn your PS4 around and unplug it from the wall outlet. Make sure you leave it unplugged for approximately one minute.
4. Reconnect the Power: After the minute has passed, go ahead and plug the power cord back into the wall and turn your PS4 back around to its original position.
5. Power On Using the Controller: Try starting up your PS4 from the controller now. Press the PlayStation button on your controller. You should hear a beep, indicating that your PS4 is turning on.

If you have followed these steps and your controller is still not responding, it’s possible that the controller may have lost its battery charge, or there’s an issue with the Bluetooth connection. (Proceed to the next step).

Connecting the Controller via USB

One of the potential issues could be a weak or lost Bluetooth connection between the PS4 and the controller. A simple method to troubleshoot this is to establish a wired connection via a USB cable.

Here’s how to connect your controller to the PS4 using a USB cable:

1. Obtain a USB Cable: Ensure you have a USB cable that is compatible with your PS4 controller. The PS4 controller uses a micro USB cable, which is often used for charging mobile devices and should therefore be readily available.
2. Connect the Controller to the PS4: Plug the smaller end of the USB cable into the charging port on the top of the controller, and the larger end into one of the USB ports on the front of your PS4 console.
3. Press the PS Button: Once the controller is connected to the PS4 with the USB cable, press the PS button on the controller. The light bar on the controller should light up, and the PS4 should recognize the controller.

This method ensures a direct connection between your PS4 and the controller, bypassing potential issues with Bluetooth connectivity. If your controller connects successfully through USB but continues to have issues when disconnected, this might indicate a problem with the controller’s Bluetooth function, and further troubleshooting or repair may be necessary.

Update the Controller’s Firmware

Ensuring that the controller’s firmware is up-to-date can also help to fix issues such as the non-responsive PS button. Follow these steps to update the firmware:

1. Connect the PS4 controller to the console using a USB cable.
2. Turn on the console and log in to your account.
3. Go to Settings > Devices > Controllers.
4. In the controllers menu, look for an option to update the firmware.
5. Follow the on-screen instructions to complete the update.

Once the update is complete, check if the PS button is functioning as expected.

Rebuilding the PS4 Database

If the above methods have not resolved the issue with the PlayStation 4 (PS4) controller’s PS button, another troubleshooting step you can try is to rebuild the PS4 database. This process can fix issues on the console without deleting any of your saved data. It’s similar to defragmenting a hard drive on a PC.

Here’s how to rebuild your PS4 database:

• Enter Safe Mode: First, completely power off your PS4. Once it’s off, press and hold the power button. Release it after you’ve heard two beeps: one when you initially press, and another about seven seconds later.
• Connect the Controller: With your PS4 now in Safe Mode, connect the controller via a USB cable and then press the PS button on the controller.
• Rebuild the Database: In the Safe Mode menu, you’ll see an option called “Rebuild Database”. Select this option. The PS4 will then scan its hard drive and create a new database of all content. This process can take a few hours depending on the amount of data on your PS4.

Note that rebuilding the database will not delete any of your saved data, but it might take some time to complete, so ensure you have ample time set aside for this process. After rebuilding the database, check to see if the issue with the PS button persists.

Resetting the Controller

Another troubleshooting technique is resetting the controller. This can help resolve connectivity and button malfunctioning issues. Here are the steps:

• Turn off and unplug the PS4 console.
• Locate the small reset button on the back of the controller, near the L2 button.
• Use a pin or small object to press and hold the reset button for 3-5 seconds.

• Release the button and reconnect the controller to the console using a USB cable.
• Press the PS button on the controller to sync it with the console.

Test the PS button to see if the issue has been resolved.

Testing Another Controller

It’s worth testing another controller, if you have one available. This step can help identify whether the issue lies with the controller itself or with the console.

Here’s how to test another controller:

1. Obtain a Second Controller: If you have an additional PS4 controller or can borrow one from a friend, you can use it for this test.
2. Sync the Controller: Turn on your PS4 console and connect the second controller using a USB cable. Press the PS button on the controller to pair it to your console.
3. Test the PS Button: Once the second controller is synced to your PS4, disconnect the USB cable and press the PS button on the controller. If the PS button works on this controller, it is likely that your original controller is the source of the issue.

In the case that the PS button works on a different controller, your original controller might be faulty or damaged. It may need repair or replacement. However, if the issue persists with different controllers, the problem may lie with the console itself, and further troubleshooting may be needed.

Professional Repair or Replacement

When all other troubleshooting methods have been exhausted and your PlayStation 4 (PS4) controller’s PS button still isn’t working, it might be time to consider professional repair or replacement.

1. Check Your Warranty: If your PS4 controller is still under warranty, you may be eligible for a free repair or replacement. Check the terms of your warranty carefully to understand what is covered.
2. Contact Customer Support: Reach out to Sony’s customer support. They can provide further troubleshooting steps, or guide you through the process of sending your controller for a professional repair or replacement.
3. Professional Repair: If your controller is out of warranty, consider taking it to a professional repair service. They can diagnose and fix a wide range of technical issues. Be sure to choose a reputable service to avoid potential scams.
4. Replacement: If the cost of a repair is close to or more than the cost of a new controller, it might be more economical to simply buy a new one.

While professional repair or replacement is often the last resort, it’s a guaranteed way to address the issue if your PS4 controller’s PS button isn’t working. However, always consider the cost of repair versus the cost of a new controller, as well as the age and overall condition of your current controller.

Preventive Measures

Taking care of your PS4 controller and ensuring its longevity can prevent issues, such as the PS button not working. In this section, we will cover some essential preventive measures, including proper storage and handling, as well as routine maintenance.

Proper Storage and Handling

• Always store your controller in a cool, dry place, away from direct sunlight or excessive heat, to avoid damage to its internal components.
• Avoid exposing your controller to liquids or moisture, as this can cause short circuits that may lead to a malfunctioning PS button.
• When not in use, disconnect the controller from the console to prevent accidental button presses, which can stress and weaken the PS button over time.
• Handle the controller gently during gameplay. Avoid pressing the buttons with excessive force or dropping the controller, as this may damage its internal components.

Routine Maintenance

• Regularly check the USB connector and ensure that it is properly inserted inside the USB port for good contact. If necessary, use a bobby pin to push it into place carefully (be careful not to jam the connector).
• Keep the controller clean by wiping it with a slightly damp cloth to remove dirt, grime, and sweat. Avoid using harsh chemicals or abrasive materials that may damage the controller’s surface or buttons.
• Inspect the PS button for signs of wear or damage. If you notice any deterioration, consider replacing the button or seeking professional repair services.
• Periodically update your PS4 system software to ensure compatibility and optimal performance with your controller. This can help prevent potential issues with the PS button and other controller functions.

By following these preventive measures, you can minimize the chances of your PS4 controller’s PS button not working and prolong the life of your controller.