With JLab headphones, you can stop worrying about wires and enjoy high-quality audio via Bluetooth. When JLab headphones won’t connect to your phone or another Bluetooth device, you’ll want to solve the issue as quickly as possible.
If your JLab headphones aren’t pairing, you should reset the connection between your headphones and your Bluetooth device. Turn off both devices and wait at least one minute before turning them back again. After that, you can start the pairing process over again.
If the problem persists, you’ll have to do some troubleshooting. Once you figure out what’s causing the issue, you’ll be able to find a solution.
Why Aren’t My JLab Headphones Connecting?
Most JLab headphones can be paired to a Bluetooth device by pressing and holding the power button for 10 seconds. If this isn’t working, the problem could lie with your headphones or your connecting device.
Thankfully, connection issues usually aren’t a sign of a serious problem. Minor issues, like software glitches, can keep headphones from connecting. Restarting both devices should flush out any problems that are preventing a connection.
If this doesn’t solve the problem, you’ll want to see if the issue is with the Bluetooth device or your headphones. Test your headphones on another device to see if they’ll connect.
What If My Bluetooth Device Won’t Recognize My Headphones?
If your JLab headphones are able to connect to other devices without any problems, you’ll have to figure out what’s causing your connection issues. Go through these steps to get to the bottom of the problem.
Power Both Devices Off and On
A soft reset should be your first resort when you’re experiencing Bluetooth connection issues. You can reset your phone without powering it off by taking it in and out of airplane mode.
Make Sure the Devices Are Close Together
The shorter the distance between your JLab headphones and your connecting device, the better. Ideally, there should be less than five feet between your devices when you’re in pairing mode.
Confirm That Bluetooth Is Turned On
Bluetooth can be enabled or disabled on many devices. Confirm that Bluetooth hasn’t been turned off on your connecting device.
On Windows and iOS devices, you’ll find Bluetooth functionality under the general settings. For Android and Mac devices, you should see a Bluetooth icon in the corner of your screen. If Bluetooth has been disabled, re-enable it and start the pairing process again.
Forget Old Connections
Some devices will try to automatically connect to the device they were last paired to. This is an especially common problem with older devices. Forget any old connections and then reset both devices before you re-start the pairing process.
Rediscover Your JLab Headphones
If you’re still having connection issues, you may need to start from scratch. Have your connecting device forget your JLab headphones, and then start the discovery process over again.
What If My Device Can’t Find My Headphones?
If your headphones aren’t showing up when you try to connect them to your device, there are several ways to make the device discoverable.
Restart Your Device
Try shutting down your connecting device and powering it on again. You may want to restart both your connecting device and your JLab headphones.
Bluetooth glitches aren’t unusual. Luckily, you can usually resolve glitches by resetting Bluetooth functionality on your connecting device. Turn off Bluetooth in your settings, leave it off for about a minute, and then try turning it back on again.
Make Sure You’ve Activated Pairing Mode
If you’re connecting your headphones to a device for the first time, your headphones will need to be in pairing mode. If you’ve connected your headphones to a device before, but it is no longer discoverable, try forgetting your JLab headphones before putting them into pairing mode again.
Reset Your Network Settings
As a last resort, you may want to try resetting the network settings on your connecting device. While this can resolve a range of issues, you should be aware that you’ll lose saved passwords and data during the process.
How Do I Get My JLab Headphones Into Pairing Mode?
JLab offers a wide selection of earbuds and headphone products, and the process for entering pairing mode varies from product to product. Read on to learn how to put some of JLab’s most popular products into pairing mode.
Neon Bluetooth Headphones
Make sure that the Bluetooth settings on your connecting device are turned on. Press and hold the power button on your headphones for 10 seconds. You should see red and blue blinking lights while your headphones search for a Bluetooth device.
Epic Air Sport
Press and hold the power buttons on both earbuds at the same time. When you see blinking blue and white lights, your device is ready to be paired. After you successfully connect the earbuds to your device, the lights will stop blinking and will emit white light.
Studio Pro Wireless Headphones
Make sure your headphones are powered off. Hold down the power button for about eight seconds. You’ll see red and blue blinking lights when your headphones are searching for a device to connect to.
What Do I Do If My JLab Headphones Won’t Connect to Any Devices?
If you’re experiencing connection issues with multiple devices, you should reset your headphones. First, go into the settings for the connecting Bluetooth device and forget your JLab headphones. From there, you can initiate the reset procedure for your headphones.
Place your earbuds in the charging case. Quickly tap one earbud seven times. You should see the earbud flash blue three times. Repeat the process with the other earbud.
Place your earbuds in the charging case and tap one earbud four times. If you’ve done this correctly, the earbud will flash blue three times. Repeat the process with the other earbud.
Rewind Wireless Retro Headphones
Press and hold the power button on your headphones for four seconds. Wait 30 seconds, then hold the power button for 10 seconds. The lights near the earpads will blink red and blue if done correctly.
Flex Sport Wireless Headphones
Power off your headphones, then press and hold the power button for 10 seconds. When done correctly, you’ll hear a voice say “Hello.”
After your headphones have been reset, try pairing them to your Bluetooth device. If the headphones still aren’t connecting, repeat the process two to three times before contacting JLab Customer Support.
Why Do My Headphones Keep Disconnecting?
If you’re able to connect your JLab headphones to a Bluetooth device, but the headphones keep disconnecting, there are a number of potential causes. These are some of the most common reasons for headphone disconnections.
The further your headphones are from your connecting device, the more likely it is that they’ll disconnect. Try to keep your headphones and your device within five feet of each other.
If there are other Bluetooth devices being used nearby, it could interfere with your connection. There are other factors that could interfere with your connection as well, such as:
- Moisture on your headphones
- Metal objects near the connecting device
- Clothing or covers that are blocking the device
Your headphones will be less effective if the battery is low. Most JLab headphones take between two and four hours to fully charge. Make sure you charge your headphones before each use.
If there are apps running in the background on your connecting device, these apps could interfere with your connection. Running too many apps at once can also put a strain on your device’s processor.
What If My Headphones Have Audio Issues?
If your JLab headphones are connected, but you’re having issues with the audio output, there are several potential fixes. Go through these steps to resolve your sound problems.
Adjust the Volume and Equalizer Settings
Start by adjusting the volume and balance settings on the device you’re connecting your headphones too. Make sure that the device hasn’t been muted.
Use the Burn-In Tool
JLab’s proprietary Burn-In Tool can help you to exercise your headphones and achieve optimal performance. The tool can help to loosen the diaphragm of a new pair of earbuds or headphones so that they can provide the perfect mix of sounds.
Test the Headphones on a Different Device
If you’re still having sound issues with your headphones, try using the headphones on different devices. Reach out to JLab Customer Support if you’re experiencing the same problems across multiple devices.