Nothing is more frustrating than getting blocked from your personal streaming accounts. But never fear — there is usually a simple fix for unblocking your Hulu account. In this article, we’ll outline the most common reasons that your Hulu login might be blocked and how you can fix the problem!
Why is my Hulu Login Blocked?
The usual reason you get a message saying that your Hulu login has been blocked is fairly simple — you are entering the wrong credentials, either an email, username, or password. After a few incorrect entries, your account will be locked until you can prove your identity.
There are of course other reasons you may be experiencing this issue. Let’s take a look at the list.
So What Should I Do?
Fortunately, this is a pretty simple fix. Let’s run through the reasons your account might be blocked and how you can address the situation.
Solution #1: You Need to Reset Your Password
The first thing you should try if your login is blocked is to reset your password. It’s easy to forget which password you’re using, even if you are certain you have the right one. If your account is locked, this is one of the most obvious answers.
To reset your Hulu password, you will need to click the “Forgot password” link. Hulu will send you a temporary password via your email. From there, you will be able to follow the prompts to reset your password.
If you have requested a password reset link and don’t see one after 15 minutes, check your email spam folder.
Solution #2: You’re Using the Wrong Login Credentials
Double-check that you are using the correct email address as well as your password. Be aware that you might have signed up with Hulu through a third party, such as Amazon. If that is the case, your login credentials will be the same as the ones on that platform.
If you can’t remember which email you used to sign up, you may need to ask for an email recovery link.
Solution #3: You Need to Renew Your Subscription
Sometimes your Hulu account will be blocked because your payment method has lapsed. This just means that you need to update your information, usually your debit card number or Paypal information.
Once you have updated your payment info, your bank balance will process and you should be able to renew your subscription and get into your account.
Solution #4: You Need to Activate Your Account
Some of the bundle packages that Hulu offers may require you to activate your Hulu account separately on your television. These packages include the Disney+ Bundle, Spotify Premium for Students + Hulu, and Hulu with Sprint Unlimited.
If you have signed up for Hulu with one of these bundled services, make sure you have signed in on each platform and device. This may be all you need to unblock your account.
Solution #5: You Need to Make Adjustments to Your Home Network
If you sign up for a Live TV plan through Hulu, you will need to connect the platform to your home network. Even if you have done this in the past, you may need to reconnect if your system has undergone certain recent changes.
You will also need to make updates to your home network if you are trying to log in to your living room Hulu account from a different location. You might also be blocked if you’re trying to log in on mobile and haven’t logged in on your home account in the last 30 days.
Bear in mind that you can only adjust your home network settings four times in 12 months, so you might also encounter issues if you try to do it more often.
Solution #6: You’re on a VPN
If you are using a VPN, or virtual private network, you may not be able to access streaming accounts like Hulu. VPNs protect private info by encrypting your personal internet connection. If you are on a VPN and cannot log in to your Hulu account, try turning it off. Once your network resets, you should be able to log in.
This is one solution that might not be immediately obvious. If other more basic troubleshooting isn’t successful, check to see what network you are using.
Solution #7: You Need to Update Your Software
Sometimes the reason that you can’t get into your Hulu account is because you need to allow a software update. If you have tried other measures and still can’t get in, check to see if there are needed updates on the Hulu app. This applies to both mobile and home TV services.
After you allow updates to process and the app reloads, you may be able to get back into your account.
Solution #8: There are Errors on the Platform
If you have tried all the other options and still can’t get into your account, there might be errors on your account or server. To address these, start out with preliminary troubleshooting. This could include:
- Checking for updates
- Uninstalling and reinstalling the Hulu app
- Clearing your browser or app cache
- Do a hard close
- Check to make sure that location services are enabled
Solution #9: Your Device Has Been Blocked
Sometimes Hulu will block a mobile device to ensure that your account remains secure across all platforms. Even if you usually access the platform from your home television, you will need to check in on all your devices at least once every 30 days. This ensures that all your devices are recognized from your account.
People Also Ask
What do I do if These Measures Don’t Fix the Problem?
If these measures don’t fix the problem, you may need to contact Hulu customer service. You can do this by using the live agent chat on Hulu’s website or calling the customer service line directly at 1-888-265-6650.
Alternatively, you can also explore the Hulu help community and submit your own questions.
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