There is little in the word that is more frustrating than an earbud that is not working. It can throw off your entire day and disrupt the plans you have. If one of your Jaybird Vista earbuds is not working, a few quick methods should solve the issue.
The most common reasons for one of your Jaybird Vista earbuds to not be working relate to pairing or charging issues. By resetting your earbuds or cleaning the charge connections, you should be able to solve the problem.
Because there are a few different issues, it can take a moment to diagnose the problem. Read on to learn how to determine the exact issue and the steps you need to take to get your Jaybird Vista earbuds back in working order.
Before you start messing with anything, you should check and make sure you are using everything correctly. Making simple mistakes happens to the best of us, and you can save yourself a headache by ensuring you are following proper usage.
Make sure that both your Jaybird Vista earbuds and the device you are pairing to are fully charged.
When charging your Jaybird Vista earbuds remember:
- Ear-gels need to be installed before the earbuds can charge
- The case should close easily. If you need to force it then something is wrong
The LED indicator on the front of the case will tell you when the earbuds are fully charged. If the case is not plugged into a power source then:
- Pulsing white indicates they are charging
- Solid white indicates the earbuds are completely charged
- Solid red indicates that the charging case needs to be charged
If both earbuds and your pairing device are fully charged and you are still having issues, try resetting the connection. Turn Bluetooth® off on the device, and make sure you leave it off for at least 10 seconds. If you turn it back on too fast, then the connection does not reset.
If the problem persists, continue on to the next steps.
Resetting Your Jaybird Vista Earbuds
Knowing how to reset your Jaybird Vista earbuds can come in handy for solving several issues, and there are three different levels of a reset that you can perform:
- Soft reset
- Factory reset
- Hard reset
The further you move down the list, the more severe the reset gets, so start soft and work up to what you need.
To perform a soft reset on your Jaybird Vista earbuds, start by placing them in the charging case, closing the lid, and then plugging the case in to charge. By doing this, you are turning off the earbuds, disconnecting them from any devices, and gently resetting them.
After about a minute you can open the case and remove the earbuds. They should still turn on and connect to the device, hopefully solving your problem. If you still have an earbud that is not working, you may need to move on to a factory reset or a hard reset.
Before performing the factory reset, make sure you either “forget” or “remove” your Jaybird Vista earbuds from the Bluetooth® menu on any devices they are connected to.
Put both earbuds in the charging case, close it, and then open it.
With the earbuds still in the case, hold the case’s button and wait for the indicator light to start blinking white. After this point, you can press the button twice, and the LED should then blink pink.
Again, close and open the case. The earbuds should be reset and ready to pair. You will need to reconnect them to the devices.
Hard resets are usually performed when one or both of the Jaybird Vista earbuds are unresponsive or working incorrectly.
Starting with the earbuds out of the case, take the earbud that is not working and press and hold its button for 20 seconds. When you are done, place the earbud in the charging case. Repeat with the other earbud if needed.
You need to follow up with a factory reset after a hard reset, but this should solve most problems.
Jaybird Vista Earbud Clicking or Not Pairing
If your Jaybird Vista earbud is refusing to pair or making a clicking noise, there are a few things you can do.
First, make sure the earbud is turned on. There is a chance that the earbud simply died, so ruling this out can save you some hassle.
Hold the button on the earbud that is not working and listen for a tone that indicates it is powering on or off. Usually, earbuds will turn on automatically when you take them out of the case, and turning one-off will turn both off.
If you do not hear a tone then put the earbuds back in the case and let it charge.
If there is a tone but you are still having connectivity issues then perform a hard reset.
If you hear a clicking noise this indicates that the earbuds are not synced, and you need to do a factory reset to help them sync up.
Jaybird Vista Earbud Not Charging or Turning On
If your Jaybird Vista earbud is not turning on it usually indicates there is an issue with charging. Make sure that the earbuds fit in the case to charge and that the ear-gels are installed correctly. The case should close easily.
If that is not the problem, inspect the contact points. Blow on them to remove any loose debris, both on the case and the earbuds.
For deeper cleaning, you can use small amounts of liquid on a soft cloth or cotton swab. Water or isopropyl alcohol works well, but do not use an abrasive cleaner. Make sure the contact points have a chance to dry completely before you try charging the earbuds again.
These solutions should address your problem. If your earbud still is not working after trying these, then it is time to reach out to Jaybird customer support for more in-depth troubleshooting.