Turtle Beach is one of the leading brands of headsets for gamers, with the devices especially designed for their use. They are usable on a variety of devices, including the Nintendo Switch, PS4, PS5, Xbox One, Xbox Series S|X, PC, and a tablet or mobile phone.
However, for as good a brand as Turtle Beach is, it is not without issues of its own, with one of the biggest issues being when it does not connect properly. But why won’t Turtle Beach headsets connect?
Why Won’t My Turtle Beach Headset Connect?
The Turtle Beach headset needs to be paired for the first time
If you are setting up your Turtle Beach headset for the first time, you will first have to get it paired with whatever device you are trying to use. However, it is important to note that you may need to do certain kinds of setup depending on the connection method the specific Turtle Beach headset requires. For example, if you are trying to get your Stealth 600 headset hooked up, you will need to connect using the Xbox Wireless Adapter, because it does not include Bluetooth. Because of this, be careful that you do not misplace the adapter, as otherwise, you will not be able to connect it wirelessly. Meanwhile, if you own a Stealth 700 headset, you can simply connect it using Bluetooth.
To connect your Stealth 600 Gen 2 headset to a PC, you need to plug the Xbox Wireless Adapter into the PC and turn the headset on. Next, press and hold the Enroll button on the adapter until the LED light begins to flash. Once it begins flashing, press and hold the Connect button until the LED light on the headset begins to flash. After a few seconds, both LED lights will now show a solid light, indicating that they are now paired together. This pairing method also applies to any other Turtle Beach headsets that uses the Xbox Wireless Adapter.
If you are trying to connect a Stealth 700 to Bluetooth, however, that is a lot simpler. Hold down the Bluetooth button on the headset until you hear a sound, and then search for Bluetooth in the Search bar (represented by a magnifying glass). Select Bluetooth and other device settings, and then Add Bluetooth or other device. Select the Stealth 700 headset option when it shows up.
Of course, you can also simply plug your headset into the device, using either USB or a 3.5mm jack.
Disconnect and “Forget” your Turtle Beach Headset from your device’s Bluetooth list
If your Turtle Beach headset has Bluetooth connectivity built into it, there is a possibility that it is experiencing connection issues due to another device interfering with it. For example, if you have a headset that is currently connected to two different devices, it may cause one device that is powered on (but not currently in use by you) to try to take priority over the device you are actually using your headset with.
If this is happening, the first thing you should attempt is to have your headset disconnected from whichever device it is connected to otherwise. For example, if it is currently connected to a PC, you have to go into your PC’s Bluetooth settings. These settings can be easily accessed by searching for Bluetooth in the Search bar (represented by a magnifying glass) and selecting Bluetooth and other devices settings. Once there, select the device you want to remove, in this case, your Turtle Beach headset. Once removed, check the device you are intending to use the headset with to see if the problem persists.
You need to perform a power cycle on your Turtle Beach headset
Sometimes, your headset may stop functioning properly due to an inexplicable issue it is facing. In this case, a good first method to fix it would be to perform a power cycle on the headset. A power cycle is simply a fancier, shorter way of saying “turn it off and then turn it back on.” This can be done by holding the Power button on your headset for a few seconds until it powers down. Wait a handful of seconds, and then hold the Power button down until it powers back on.
You need to reset the Turtle Beach headset
Sometimes, your Turtle Beach headset may be getting just a bit screwy, and it needs to be reset. The resetting process is a fairly simple one, only requiring you to hold down the Connect and Mode buttons for 20 seconds.
Keep these buttons held down for the full 20 seconds, otherwise the reset process will be aborted. Once the 20 seconds are up, the headset will power down, and you can then release both buttons. It will then take a couple of minutes to reset to factory settings. Once this is complete, you can then perform the pairing process that corresponds to your specific headset.
The Turtle Beach headset or adapter is malfunctioning
While it may not be the optimal outcome, sometimes you can’t avoid the possibility that either your headset or the Xbox Wireless Adapter is busted.
There are a lot of things that could have gone wrong with either device, but for most people, the only thing they can really do is try to get a repair or replacement. The ultimate factor in determining how easy and cheap this will ultimately be is the kind of warranty you have, and the reason why your headset or adapter are damaged.
The Turtle Beach line of headsets comes with a one-year limited warranty, meaning that the headset is only covered for the first year of its life, from the date of its original purchase.
Furthermore, the damage cannot be due to damage that you are responsible for, either resulting from an accident or a modification. It has to be due to a manufacturer defect or other damage for which the seller bears responsibility.
The only way to broaden this coverage is to purchase an extended warranty, which extends both the length of the warranty and, often, the type of damages it covers.