Most people are used to the simple blink colors to indicate the status of their modems; red for an issue and green for “all good.” However, the confusion comes in when you come across a modem that blinks in all colors of the rainbow. One of those products is the Cox modem. So if you’re wondering why your Cox modem is blinking blue, read on.
If the light on the right side of your Cox modem is flashing blue, it might mean your device is on WPS mode, or it might be picking up either upstream or downstream channels. In this case, it’s losing its channels.
Whether you just bought the modem or you’ve owned it for a while, a blinking blue light should signal you to act. So let’s dive deeper into why your modem might be flashing blue and what you can do about it to restore your internet connection:
Cox Modem Blinks Blue Explained
Cox has an article online indicating all colors that you may see on your modem from time to time, and blue is one of them. The main reasons are explained below.
WPS mode on your cox modem gets activated when you press the WPS button located on the top with the two dots; WPS mode simply allows you to connect to your device wirelessly without using your WIFI password. Your modem will continue to blink blue until your device is connected; you will see a solid white light once connected.
Your Modem Is Trying To Find a Good Connection
If you have recently switched internet providers, your Cox Modem might be blinking blue because it’s searching for the right signal. It looks for a solid, stable connection, clear of noise or other exchanges.
If your modem can’t find this signal within about 30 seconds, it will stop, and you should be back up to speed in no time.
Your Modem Has a Hardware Issue
If the connection is fine and your internet service provider does not have any issues, your modem may have internal issues. While this doesn’t happen frequently, it can cause problems upstream and downstream channeling, which may require some troubleshooting.
If you notice that other electronic devices in your home are having issues connecting to the internet, the hardware issue may need resolving.
You can avoid hardware issues by ensuring your modem is stationed in a safe place, free of moisture or the possibility of falling on the floor.
How to Fix the Blue Lights on Your Modem
Depending on what is causing your cox modem to turn blue, there are a few different things that you can do to fix it. Here are a few steps you can take if this happens to your modem!
Ensure That Your Modem Is Getting Adequate Power
When your modem isn’t working correctly, the first thing you should check out is all its cords and cables. If any one of these has become loose or damaged over time, it can cause issues with the electricity supply. This will, in turn, affect hardware and software functions. Be sure to plug in everything correctly before turning on your modem.
Try Resetting Your Modem
Even if you have tried to reboot the device before, sometimes it needs more than that. You need to try out three different kinds of resets for your Cox Modem.
One is through unplugging all of its cords and then plugging them back in. You can also try to reset the Cox modem through its internal settings.
Lastly, if it doesn’t work, you can use a pin or paperclip and press a button on the back of your modem for about ten seconds. It will force it to restart and fix any problems that come from not getting enough power.
You Need To Update Your Computer or Laptop
As with any electronic device, It may need software updates for various reasons. If you have noticed that the blue lights on your modem are coming back after trying the above steps, it might be time for an upgrade! Depending on what kind of device you have and what software it is running, you might need to upgrade your operating system or purchase a brand-new system.
Wait for a Software Update
Lastly, if you decide to wait and see how your modem is working in the next few days or weeks, an upcoming software update could automatically fix any of these problems. Internet companies always want their devices to run smoothly, constantly updating them with new features.
Talk to a Professional
If you have tried all the troubleshooting steps above and your modem is still turning blue, you may have to explore other options. If it happens daily, there could be issues with something that Cox technicians can easily fix within minutes.
All you need to do is make a call, and they will walk you through troubleshooting and any replacement that may need to happen on their end.
The unfortunate thing is that some people rely on their local technicians. Although such professionals might help restore your modem issues, dealing with the manufacturer or Cox supplier will benefit you the most. If they’re not able to fix the problem for you, they will surely give the best advice on the next steps to take.
Replace Your Modem
If none of the solutions above is successful in fixing the blue lights on your modem, it might be time to request a replacement. While Cox can do that for free if there are issues with hardware or power flow, they will charge some fee if there is simply an issue with how much memory leaks from time to time.
Either way, it’s worth the effort, especially on the internet is what feeds you.
Blinking blue lights on your modem can be frustrating, especially if your modem functionality is affected. However, there are some effortless ways to fix them. If you have tried all of the steps above and it is still happening, give Cox a call. These steps will help get everything back up and running so you can keep up with your internet escapades.