PS5 Shut Down Randomly? This is Why

So, the PS5, a marvel of science. Created by Sony and released in 2020 during the worst pandemic the world has seen. The product was sold quickly; its reviews were favorable, and its buyers ate it up like hotcakes. 

However, just like any other device, the ps5 is susceptible to the occasional technical problem. The PS5 shutting down randomly is a pretty common problem among PS5 users. The good news is that, in most cases, this can be fixed with a few simple solutions. Let’s begin!

Overheating Issue

In the majority of cases, the problem is caused by an overheating issue. There are a few reasons why this may be happening. Here are a few:

  • The air vents on the sides and back of the consoles may be blocked.
  • Your PS5 is placed on a carpet with long fibers.
  • Your PS5 may be placed in a cramped area resulting in excess dust and debris build-up in the air vents.

Cleaning the air vents will help your console operate at its full potential. Here’s how to do it:

  • Start by disconnecting the AC power cable from the console.
  • Playstation recommends using a low-powered vacuum cleaner to clean in and around the air vents.
  • For most users, this should be enough without needing to remove your console’s faceplate.

In most cases, you wouldn’t need to take your console apart for cleaning unless there is an overwhelming amount of build-up.

If your PS5 is in need of deeper cleaning, however, there is a way of doing it without voiding the warranty. This method does not involve completely disassembling your PS5, and no tools are required.

Here’s how to do it (before proceeding, we recommend that you follow the instructions below first to ensure that something else isn’t causing the issue)

  • The first thing you’ll want to ensure is that you do not touch any warranty stickers. Doing so will void your warranty.
  • Unplug all cables from your console & remove the stand
  • Place your console on a clean surface (It’s important that you avoid doing this on a carpet)
  • Place your console on its side.
  • The Faceplates don’t come with screws, so all you would need to do is grab the corner, apply a bit of pressure, and lift it up.
  • Upon removing the faceplate, clean the dust deposits using a low-powered vacuum or a microfiber cloth.
  • Now wipe down the console with a microfiber fiber cloth.
  • Now open up the faceplate on the side with the PS logo. Here’s where the real cleaning begins.
  • Sony intentionally added two dust catchers in this part of the console, as revealed in their PS5 teardown (Skip to 2:31 on the video for a detailed overview of the dust catchers by sony)
  • All you would need to do from here is place a low-powered vacuum on both dust catchers
  • You’ll also want to ensure you clean the fins located on the top corners of your console if you notice any build-up

Turn Off Rest Mode

Another common cause of the issue is Rest mode. While rest mode has its benefits, it may be the feature that causes your PS5’s random shutdowns, so turning it off may solve the issue. Here’s how:

  • On your PS5, navigate to the Settings menu
  • On Power Saving, click on Rest Mode
  • Select Don’t Put in Rest Mode

Rest mode should now be turned off. You’ll be able to turn this feature back on at any moment by following the same steps and selecting Enter Rest Mode.

Disable HDMI Device Link

HDMI Link is another potential cause. While this feature is intended to automatically turn on your PS5 when you turn on your TV , the occasional technical issue can cause it to shut off your PS5 instead.

Here’s how to turn it off:

  • Navigate to your PS5 Settings Menu
  • Select System
  • Click on HDMI and toggle it off.

Update Your Software

If your PS5 is running on old software, it can cause a number of issues, which can result in unexplained random shutdowns. Here’s how to update your consoles software (If available):

  • Navigate to Settings > System > System Software > Update and Settings
  • If you do have an update available, you’ll notice an “Update Available” message
  • Simply click on it and proceed with the update.

Check The Power Supply

Next, you’ll want to check if the power cable is plugged in securely. If you’re using an extension cord or a plug, then you’ll also want to try a different source to ensure that it isn’t causing the issue.

You’ll also want to inspect your PS5’s power cord for damage.

Do You Own A PS5 Media Remote?

If you own a media remote, this can be a potential cause. Either remove or replace the batteries on your Media remote to ensure that this isn’t causing the issue.

Steven Carr

Steven is a certified IT professional and gaming enthusiast. He has been working in the tech industry for over 10 years, and specializes in all things Tech-related. When he's not geeking out over the latest hardware or software release, he can be found testing out the latest video game.

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