The thing about blanket solutions to blanket problems is that these blankets aren’t made from the same material through and through. There are a ton of different Plantronics headsets and if one isn’t charging, it’s an understandable problem.
In order to offer a blanket solution, there are three, general reasons for a Plantronics headset refusing to charge. The first is a bad battery. Second, the charging contacts are bad. The third is that the device requires a full reset.
Plantronics is still Plantronics, for what it’s worth, but for the rest of this article, we will refer to them by their new name, Poly, which was changed in 2018 when Plantronics merged with Polycom.
Poly electronics are just like any other technology, which means they have their upsides and downsides. When it comes to charging the battery, sometimes things can go wrong and that’s why we are here to walk you through some troubleshooting tips to get it up and running again.
How To Reset A Poly (Plantronics) Device
Resetting a device has long been the primary, go-to solution for nearly every problem that smart and/or high-tech devices run into. The reason for that is because it so often works. Since every Poly device is different, the methods for resetting them are often different.
Poly CS Series
This series includes all of the C and CS devices listed under Poly battery replacement guides and they’re the ones that are primarily used for conferencing with on computers. They come with a pairing and charging base.
- Make sure the AC charging base is unplugged
- Remove the battery from your headset (CS70n/CS530/C053 not included)
- After 30 seconds have passed, replace the battery
- The Poly device is now reset.
Once it’s reset, place it back in its charging base to see if the problem has been corrected.
Poly Savy and 8200 Series
In order to facilitate a reset with these devices, you need to have the Plantronics Hub app downloaded on either an iOS device or on an Android device.
- Unplug the AC charging base
- Remove the battery from your headset (W730 and W430 can’t remove battery)
- Wait for 30 seconds before powering up the charging base again
- Put your Poly headset back in the charging base as you normally would to charge
- Plug your charging base into your computer with the USB cable
- Open the Plantronics Hub and select Notifications > Update
Once the update is complete, your Poly headset will be officially reset. Go ahead and return your setup to the way it was originally and place your Poly headset in the charging cradle to see if it will charge.
Poly Bluetooth Headset
The Bluetooth headsets in the Poly lineup are primarily made up of the Voyager or Voyager-related series headsets.
- Start by unpairing your device
- Turn off your smartphone and turn it back on again
- Pair your headset again
This will reset the device and you should now try and charge it again.
Potential Hardware Issues
The other common issues generally revolve around hardware problems, with the two primary culprits being the connector and/or a bad battery. Keep in mind, any of your Poly devices that are between 1 and 3 years old will have lost most of the robust battery efficiency when it came out of the box.
If it’s the battery, you will—in all likeliness—have noticed a slow and steady degradation of the battery over time. For instance, the battery lasts 6 hours instead of eight, six months after you purchased it.
Another 6 months down the road, you may only get four or five hours. A year and a half in—depending on how often you have used the device—you may not get nearly as much longevity out of your Poly headset as you used to.
This isn’t a reflection of quality but rather, it is a reflection of the naturally occurring degradation of battery efficiency over a long period of time. Once it reaches the point where it no longer takes a charge, it’s time to replace the battery.
For Poly devices that don’t have removable batteries, you’ll have to upgrade or replace the device altogether.
The final culprit is the charging connector. This is something that you will have to detect through physical observation. The connector that goes into the headset, whether it is embedded in the charging station or at the end of a wire, needs to be closely scrutinized.
One thing that often happens is that the connector becomes dirty, seriously reducing the charger’s ability to complete the circuit and properly charge your headset. You can clean it with a simple Q-tip, lightly dampened with rubbing alcohol.
You should also pay close attention to the connectors. See if any of them are bent or out of place so that the circuit cannot be completed.
Hopefully, the above remedies will get your Poly device charging again. If not, you really should take advantage of Poly’s liberal warranty offer and get your device replaced as soon as possible.
Poly (Plantronics) builds quality headsets and there’s no reason to feel differently if your device turns out deficient or the battery no longer holds a charge six years down the road. Between Poly’s warranty and the aforementioned troubleshooting, your Poly headset will be right as rain in no time.
If you have a problem with a Poly device not charging, Poly offers a very reasonable warranty. Their devices come with one, two, and three-year warranties. Be aware of which one you have and visit their site to take advantage of it if you need to.