While the Jabra Elite earbuds are one of the more popular branded earbuds in the market, like all earbuds, they’re not immune to the common technical problem. A common issue that some Jabra users experience is that the earbuds simply stop charging.
This is quite a common issue. However, luckily it can be fixed in most cases.
Here are a few fixes that we’re going to look into today:
- Resetting your earbuds
- Try charging from the power outlet, not UBS.
- Clear away any debris from the charging pins.
- Try a new charging cable and more.
- Adjust The Volume Balance
Why Won’t My Jabra Elite Headphones Charge
There are many possible reasons your Jabra Elites aren’t charging. Here are some of the more common ones.
- It can be due to a minor Software error or glitch
- There may be an issue with the charging cable
- It has been too long since the last charging
- There is an issue with the charging pins/port
- The Earbuds may not be correctly placed on the charging pins (earbud tips preventing)
- Faulty battery
- Adjust the volume balance (If only one earbud is not charging)
Each of these issues can result in the earbuds not charging correctly. Let’s discover now discover the fixes.
What To Do When Jabra Elite Headphones Don’t Charge
Luckily there are tons of things you can do before deciding to replace your headphones. And in the end, if it’s still under warranty, Jabra might have to replace it for you.
Here are some things to do if your Jabra Elite earbuds aren’t charging.
This troubleshooting step takes a bit of time because it involves charging your device for 8 hours. However, it is the most common solution to the problem. Here’s what you would need to do:
- Take the earbuds out of the case
- Keep the case’s lid open
- Charge the case for 8 hours (While the lid is open & the earbuds are out of the case)
- Once completed, unplug the charging cable from the case, place the earbuds back in the case and close the lid.
- Your earbuds should now be charging.
Reset Your Earbuds
Take the earbuds out of the charging case and ensure they are turned on. Simultaneously press and hold (approximately 10 seconds) the Right and Left buttons until the LEDs briefly flash purple (note that the LED on the right earbud will flash blue repeatedly before it flashes purple). The earbuds have now been reset.
To do this, remove both earbuds from the charging case. Now press both the left and right buttons on the earbuds until your earbuds begin to flash(Around a ten-second hold). Your earbuds should now be reset.
Try charging your earbuds, and proceed to the next step if you are still experiencing the issue.
Don’t charge via USB. Charge via a Power Outlet
USB hubs can sometimes not give the best charge. Before trying the below solutions, the first thing you should do is try charging it via a wall charger.
If this still does not clear up the issue, then move on to the next steps.
Earbuds not Resting Correctly on the Charging Pins
The charging pins can often be subjected to a buildup of gunk and debris. This will result in your Jabra Elite not charging. Luckily it’s super easy to clean them out.
You will need a small piece of tissue and a toothpick. Gently scrape the debris from around the pins on the charging case. Wipe it off with a small amount of rubbing alcohol on a tissue.
Use a can of compressed air, if you have it, to clean out any debris that may be inside the case. This should clear up the ports enough to receive a charge.
Additionally, you may experience the issue if your earbud’s ear tips are incorrectly placed, thus preventing the earbuds from making contact with the charging pins.
Have you tried a different cable?
Charging cables can easily break internally without showing any wear on the outside, making it very hard to determine without getting inside the wires.
Instead, try a different cable to charge your Jabra Elite headphones. If this makes no difference, you know the issue isn’t your charging cable.
Is the charging port loose?
Loose ports can also result in a loss of the ability to charge.
Take a look at the port. If there is visible damage, you will see things like bent connectors or dented metal. This could be an indication that the connectors are damaged.
Adjust The Volume Balance
This next step is not recommended since it can damage the membrane of the earbud if done incorrectly; & after contacting Jabra Support, they have confirmed that this is an unsupported action that would void the warranty. However, it’s important to share since it has solved the issue for a majority of users.
This step involves cleaning the dirt located on the sides of the Pinhole on the earbud. The pinhole is located on the actual earbuds (underneath the charging connectors). Gently twiddle the toothpick on the sides of the earbuds, making sure not to go too deep. You’ll also want to make sure that your earbud is turned off before attempting this.
Final Thoughts: Check the Warranty
If everything above fails to work, you may be entitled to a replacement pair of Jabra Elites. Check out the Jabra store and contact their customer service department to determine if you are still within the warranty.
They will ask for the ID or model number located on the case of your headphones to confirm your purchase and send you a new pair in the mail.