How to Restart the Ecobee Thermostat


Controlling the temperature in your home is important for a variety of reasons, including managing expenses and making sure the temperature is at its most comfortable for everyone. Thermostats have become easier to control, while also having more complex controls than ever before.

Despite these advancements, however, there are often things that go wrong with thermostats, the ecobee thermostat included. One option to try to troubleshoot these issues is restarting the thermostat. But how do you restart the ecobee thermostat?

But what does restarting your ecobee thermostat accomplish? And how hard is it to get the thermostat back to normal?

How to Restart your ecobee Thermostat?

You can restart your ecobee 3 thermostats by carefully pulling the thermostat from the back plate and placing it back on. When removing the thermostat off the wall, ensure that you have a firm grip on the black front of the thermostat.

It’s also important to note that you want to avoid pulling the white trim plate as that is attached to the wall.

After removing your thermostat from the wall and placing it back, your device will then automatically restart. This will not reset any of your configuration options or settings. Restarting your thermostat will simply allow it to reboot and start fresh, clearing any previous glitches or bugs the device may have experienced.

How to Reset ecobee Thermostat

To do a complete factory reset of your ecobee thermostat, click on the three-bar menu icon on your ecobee’s screen to bring up a list of options. From here, choose ‘Settings’, and then choose the ‘Reset’ option. There will be three options to choose from: ‘Reset Registration’, ‘Reset Schedule & Preferences’, and ‘Reset All’. The first option lets you re-register your ecobee thermostat to a different smartphone, the second option resets the preferences you set up, and the third option restores your thermostat to factory settings.

If your ecobee thermostat is giving you issues, or even if you just want to reset everything, there are thankfully multiple ways you can reset settings about the thermostat. There are three methods to reset the thermostat.

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The first is called ‘Reset Registration’. This option allows you to re-register your thermostat to a different account than the one you originally set up. The second option is called ‘Reset Schedule & Preferences’.

This allows you to undo any specifications you have made with your thermostat, such as when your thermostat should be a certain temperature. The third option is the most drastic one, where it resets every setting and returns the device to its factory default settings. By reverting to factory settings, the settings will be the same as they were when you originally set it up.

Does the ecobee thermostat have a smartphone app?

Many devices these days are able to integrate with a smartphone app to control and monitor their functions, and the ecobee thermostat is no exception to this.

You can get the ecobee app on both Android and iOS devices (via the Google Play Store and App Store respectively), Log into your account or create a new account, one tied to your ecobee thermostat, which will give you access to the ecobee thermostat functions via your mobile device. This app allows you to manage your ecobee thermostat’s settings, no matter where you are.

For example, if you want to lower the temperature of your home while you are out, you can do that using your smartphone.

This helps, for instance, if you don’t want to keep your house’s temperature at a comfortable temperature when no one is in the house, but you want to make sure that it is set there when you return, you can use the app to change it.

As mentioned above, you can also schedule when the thermometer cools down or heats up at certain times of day. This will help ensure that you do not have to specifically modify the temperature manually. So at night, you can set the thermostat’s temperature to rise, and during the day, you can set it to cool the temperature off.

Why can’t I reset my ecobee thermostat?

If you are experiencing difficulties with reset your ecobee thermostat, it may be because there is an access code for the device. The reason why someone might have an access code attached to their thermostat is to ensure that no one, except whomever knows the access code, is able to change the settings of the thermostat. This includes resetting the settings, phone registration, and restoring to factory settings, which is especially important considering how much of a bother it would be to get everything set up again needlessly.

You can change your access code by first entering the code into the unit to gain the ability to access settings. Press the three-bar menu button, located at the bottom-left part of the screen. Select the ‘Settings’ option, and select ‘Access Control’. From here, enter the access code, and then select the ‘Change Security Code’ option. Delete the current code, and save. If you would like to create a new access code, go through the same steps until you get to the ‘Enable Security Code’ option. Enter a new code, and then save it.

If you have forgotten what the access code was, you can use the mobile app to try to reset it, or just go to the ecobee website. Here, you can sign onto the account that is registered with your ecobee and disable the access code without knowing it. This way, you can go to the thermostat and do whatever you want with it, including giving it a new access code. Just make sure you write it down in a safe spot where you will not lose it, but it will also not fall into the wrong hands.

An added wrinkle, however, emerges in the event that you have forgotten your ecobee account password as well. In order to recover that password, when prompted to sign in, you will see the ‘Forgot password?’ option. Click on this, and put the email you used to sign in. You should receive a link in your email to change your password.

If you forgot the email address you used, or if you no longer have access to that email, the only way to get access back to your account – and in turn, access to your ecobee thermostat – would be to get in contact with ecobee support. From here, you will have to do what you can to prove that you are the owner of the account. It is also possible that there is simply an error on ecobee’s part that caused the email to not send, or that your email address filtered the email into spam.

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