No matter what it is, it is entirely understandable that you may need to get a product refunded from time to time — be it food, music, services, movies, etc. However, one of the biggest issues when it comes to refunding certain products is that they are digital, and different companies often have different refund policies, Oculus Quest 2 included.
In order to refund a game on your Oculus Quest 2, you usually must have both played the game for less than a combined total of two hours, and have only owned it for a total of two weeks of purchase. However, there are some exceptions to this rule, as there may be situations where you are obligated to a refund, if said product is defective or misadvertised.
For more details on the refund policy, potential exceptions, and how the refund policy applies to other Oculus devices, read below.
Can You Refund a Game on Oculus Quest 2?
The Oculus Quest 2 has a refund policy that is largely the same as certain other digital providers, such as Valve’s Steam digital storefront. Typically, when you want to refund a game, it must meet these two criteria: be refunded less than two weeks after release, and you have only played it for less than two hours in that timeframe.
While this is usually the limit for getting a refund on your Oculus Quest 2, there are other circumstances that may allow for an exception. For example, if the publisher of a game you bought used misleading advertising, or if the game turns out to be completely broken, you may be able to get a refund for that. In order to do that, you should contact Oculus support, which can be done here.
Can you refund in-game purchases on Oculus Quest 2?
Refunding in-game purchases is a much more complicated process, and in all likelihood, you will probably not be able to get this content refunded. In-game purchases are not covered by Oculus’ refund policy, and if you want to get it refunded, you will likely have to work with the company whose game you purchased content in.
It is not at all uncommon for a child to gain access to the ability to purchase an exceedingly large amount of in-game content. This has sparked significant outrage, with suggestions that games with these kinds of monetization models are exploitative. However, there has also been criticism against the parents in these situations, claiming that the publishers cannot be held responsible for parents who fail to prevent this from happening in the first place.
One area where this criticism against publishers that do this is able to get some footing, however, is in games made explicitly for children that allow for significant amounts of money to be spent on in-app purchases. For example, Smurfs’ Village, a Capcom-developed game, was pretty clearly a game made for children, but one where significant sums of money could be spent with relatively little effort.
How do you get a refund set up on Oculus Quest 2?
For refunds of games that fall under Oculus’ refund policy, the process of setting it up is actually pretty simple. First, go into your Oculus mobile app, and tap the Menu icon in the bottom-right corner. Next, go to the Settings, and then go to Purchase History. Select whatever content you’re trying to refund, and then select Request Refund.
If the item is out of the two hours/two weeks policy, but there is something that may still qualify you for a refund, you should contact Oculus (or the publisher) directly.
Once you’ve set up the refund request, it will take some time for the request to be approved or denied. This typically takes no more than five days, but the payment actually being deposited may take even longer. The process may also automatically refund your games.
Does the refund policy on Oculus Quest 2 differ from other Oculus products?
Being that the Oculus Quest and Oculus Quest 2 are very similar, the refund policy between the two are also quite similar. If a person is using an Oculus Quest 2, the process of refunding, and the rules they have to adhere to, are the same.
Can you refund a game twice?
Even if you refund a game, you can still buy it again if you so choose. So long as the second purchase is still within the timeframe allowed, you shouldn’t have an issue. If you do, contact Oculus customer service to try to handle it.
Why was my game refund denied on Oculus Quest 2?
If your game refund was denied, in all likelihood, you have played the game for more than two hours, or have owned the game for more than 14 days. However, there are alternative reasons that you may have been denied a refund, even if you are following these rules. One such possibility is that you have made too many refund requests in too short a span of time.
If you refund many games all at once (such as if you purchased many and then refunded most or all of them shortly thereafter), you may have to contact Oculus support for future returns if you are being denied for games that would otherwise apply. From here, they may tell you that you have refunded more games than allowed. Thus, be mindful that you do not refund too many games or, at the very least, do not refund many games in a short span of time.